Under general supervision of the Manager, Customer Systems Call Center, the Customer Systems Call Center Technician is responsible for responding to Strategic Customer calls and emails relative to systems support and training for applications/systems such as Cencora's Pass. Port, EDI, Reporting tools, hand-held technology, etc. Primary Duties and Responsibilities:Provides support for customers calls and emails to resolve customer issues with hardware, applications, connectivity and standard cust... more details
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Summary:
Under general supervision of the Manager, Customer Systems Call Center, the Customer Systems Call Center Technician is responsible for responding to Strategic Customer calls and emails relative to systems support and training for applications/systems such as Cencora's PassPort, EDI, Reporting tools, hand-held technology, etc.
Primary Duties and Responsibilities:
Provides support for customers calls and emails to resolve customer issues with hardware, applications, connectivity and standard customer service-related issues that arise from the customer's use of these applications
Maintains a deep understanding of system solutions and leverage the most relevant features/functionality when speaking with customers about their specific business issues
Documents potential system and process enhancement recommendations based on customer feedback
Independently facilitates systems training to end users and sales representatives in formal sessions such as scheduled classroom or web-ex training or in a one-on-one setting
Conducts product presentations and demos to current and potential customers as needed
Promotes Cencora's proprietary applications when communicating directly with customers telephonically, in written form or in person
Manages and resolves customer complaints; escalating to Manager and/or Sales Business Owner as necessary
Conducts research on new technology as requested in order to stay abreast of any new releases and features of business operating systems and software utilized by the organization
Documents customer interactions according to standard operating procedures in support of efforts to providing a consistent, high-quality customer experience
Manages and completes project ticket assignments to achieve desired results within the defined timeline
Supports Customer Systems Solution Specialists in the set-up and transition of new accounts or initiatives relative to ABC systems
Performs related duties as assigned
What your background should look like
Requires some training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four-year bachelor's degree program, technical vocational training, or equivalent combination of experience and education
Normally requires a minimum of two (2) years directly related and progressively responsible experience; experience in a customer service environment and supporting PCs in a LAN environment a plus
Knowledge of operating systems related to personal computer systems and peripherals, palm technologies, RF and wired networking technologies, telephone systems, network servers and internal wiring
Strong computer skills in order to effectively diagnose mixed environment systems conflicts
Strong understanding of current technologies in area of expertise
Ability to communicate effectively both orally and in writing
Strong customer focus and ability to manage customer expectations
Excellent teamwork
Good interpersonal skills
Strong analytical skills; attention to detail
Self-discipline for performing quality work; self starter
Ability to prioritize work load and consistently meet deadlines; good time management skills
Ability to blend creativity, problem solving, and technical skills to sustain successful customer relationships
What Cencora offers
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.
For details, visit https://www.virtualfairhub.com/cencora
Schedule
Full time
$49,000 - 70,180
*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.
Affiliated Companies:
Affiliated Companies: AmerisourceBergen Drug Corporation
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
