Job Abstract

OVERVIEW:

The Inventory & Delivery Quality Control Team Member is responsible for coordinating the service, rigging, delivery and maintenance of inventory and customer boats.

KEY TASKS:

• Ensures proper check-in of boat upon initial delivery by water or land for defects and all the equipment is as ordered upon acceptance of the boat. Log owner’s pack, keys, shortages, deficiencies immediately.
• Determine need for repairs through water test, by use of mechanical testing devices, by customer comments or by visual inspection.
• Work in tandem with the Sales and F&I Departments to ensure successful deliveries and customer experiences are achieved.
• Oversee the efforts of outside contractors, following through to make sure the work is completed correctly the first time in a timely manner
• Oversee new, used and service boats for presentation and delivery to the customer
• Ensures that all inventory is in top mechanical and cosmetic condition and is ready for sale or sea trial at all times through daily/weekly unit checks.
• Oversee in-service checklists and QC their completion and compliance. Discrepancies must be reported to management.
• Inspect and/or test boats and equipment to determine the need for repairs.
• Inspect quality of work performed as required, prior to delivery to the customer.
• Other duties as assigned.

KEY RESULT AREAS:

• Quality Control
• Internal/External Customer satisfaction/FANS
• Timely and accurate completion of work
• Effective Communication with customers and other departments
• All keys, units and trailers are correctly tagged.
• All keys are in unit

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