Job Abstract

A. POSITION PURPOSE
The primary purpose of this position is to ensure the sound operation of the Diversity in Corporate Governance Institute (DCGI), housed in the Silicon Valley Executive Center (SVEC) in the Leavey School of Business. Specifically, this person is the front-line manager responsible for all operational aspects of the DCG Institute. The position is full time and will report to the Sr. Director of the DCGI.
 

B. ESSENTIAL DUTIES AND RESPONSIBILITIES 

a. Management of DCGI programs

• Ensure the highest possible quality of experience to all who apply for programs
• Collaborate with Sr. Director of the DCGI to create and organize application and registration processes and policies
• Schedule program-related meetings with applicants and stakeholders who are part of the application, review, and registration processes as needed
• Coordinate and disseminate program-related communications to stakeholders
• Collaborate with DCGI Program Coordinator and Director of Finance and Administration to collect program fees and assist with accounts receivables
• Collaborate with Director of Program Communities to ensure sound operations of continuing education and other initiatives related to the DCGI

b. Financial and administrative management

• Collaborate with SVEC Sr. Director of Finance and Administration and other administrative team members to monitor revenue and and expenses related to the DCGI
• Collaborate with SVEC Sr. Director of Finance and Administration and other administrative team to create and execute contracts for DCGI programs
• Collaborate with DCGI Director and the SVEC Director of Finance and Administration to develop and monitor the annual operating budget and ensure the financial well-being of the Institute
• Collaborate with the DCGI Director to ensure the efficiency and effectiveness of institutional procedures, operating workflows, reporting, and all other operational functions 

c.    Information management

• Manage databases and information systems and processes of the DCGI
• Collaborate with DCGI and SVEC team members to create assessments, collect data and organize research efforts for the Institute
• Produce public-facing reports for the DCGI
• Recommend improvements to data infrastructure 
• Provide analytics on website pages on a regular basis

d.    Other duties as assigned

• Cross training with the Program Coordinator of the DCGI to understand other DCGI functions outside of this role
   

C.   PROVIDES WORK DIRECTION 

• Provides direction to student workers.

D.   GENERAL GUIDELINES 

• Recommends initiatives and implements changes to improve quality and services.
• Identifies and determines cause of problems; develops and presents recommendations for improvement of established processes and practices. 
• Maintains contact with customers and solicits feedback for improved services.
• Maximizes productivity through use of appropriate tools; planned training and performance initiatives.
• Researches and develops resources that create timely and efficient workflow.  
• Prepares progress reports; informs supervisor of project status; and deviation from goals. Ensures completeness, accuracy and timeliness of all operational functions. 
• Prepares and submits reports as requested and required.
• Develops and implements guidelines to support the functions of the unit. 

E.   QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred. This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment.

1. Knowledge

• Appropriate level of understanding of the importance of building strong internal and external relationships
• Strong customer service orientation
• Strong communication skills (spelling, grammar, oral and written communication)
• Professional and service oriented in approach to all contingencies
• Commitment to DEI and working knowledge of best practices preferred

2. Skills 

• Identifying and addressing problems and risks
• Program documentation
• Stakeholder communications, negotiations, and problem-solving
• Aligning deliverables with program outcomes
• Strong technical skills including Microsoft Access, Microsoft Word, Microsoft Excel, email, and knowledge of social media
• Organized and flexible with ability to set priorities

3. Abilities

• Ability to work with confidential information
• Ability to handle extremely detailed information
• Ability to multi­task in a fast-­paced environment

4. Education

• Bachelor’s degree required.  

5. Years of Experience

• Three to five years of program or operations management experience

F.   PHYSICAL DEMANDS
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act, as amended, the California Fair Employment & Housing Act, and all other applicable laws, SCU provides reasonable accommodations for qualified persons with disabilities.  A qualified individual is a person who meets skill, experience, education, or other requirements of the position, and who can perform the essential functions of the position with or without reasonable accommodation. 

• Considerable time is spent at a desk using a computer terminal.  
• May be required to travel to other buildings on the campus.
• May be required to attend conference and training sessions within Bay Area or in- or out-of-state locations.
• May be required to occasionally travel to outside customers, vendors or suppliers.

  
G.     WORK ENVIRONMENT
The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job. 

• Typical office environment and may be required to work from home up to 100% of time
• Heavy task and project oriented-work
• May experience frequent interruptions during work hours

?Equal Opportunity/Notice of Nondiscrimination

Santa Clara University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and California State laws, regulations, and executive orders regarding non-discrimination and affirmative action. Applications from members of historically underrepresented groups are especially encouraged. For a complete copy of Santa Clara University’s equal opportunity and nondiscrimination policies, see https://www.scu.edu/title-ix/policies-reports/

The health and safety of the University community is a top priority. The University strongly recommends that all employees are fully vaccinated for COVID-19 as the vaccination and boosters are safe, effective tools that significantly minimize the chances of serious illness and hospitalization. Please contact Human Resources if you have any questions.

Santa Clara University is registered to do business in the following states: California, Nevada, Oregon, Washington, Arizona, and Illinois. Employees approved to telecommute are required to perform their work within one of these states.

Title IX of the Education Amendments of 1972

Santa Clara University does not discriminate in its employment practices or in its educational programs or activities on the basis of sex/gender, and prohibits retaliation against any person opposing discrimination or participating in any discrimination investigation or complaint process internally or externally. Information about Title IX can be found at www.scu.edu/title-ix. Information about Section 504 and the ADA Coordinator can be found at https://www.scu.edu/oae/, (408) 554-4109, oae@scu.edu. Inquiries can also be made to the Assistant Secretary of Education within the Office for Civil Rights (OCR).   

Clery Notice of Availability

Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please go to the Campus Safety Services  website . To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.

Americans with Disabilities Act

Santa Clara University affirms its commitment to employ qualified individuals with disabilities within the workplace and to comply with the Americans with Disability Act. All applicants desiring an accommodation should contact the Department of Human Resources, and 408-554-5750 and request to speak to Indu Ahluwalia by phone at 408-554-5750 or by email at iahluwalia@scu.edu.