The Specialist - Wholesale Account Management role supports the efforts of the Wholesale Marketing team in various functions, including report dissemination, account setup, resolving customer service issues, pricing issues, credit concerns, and process improvement projects. The role also oversees DTN updates and manages allocations in the DTN/ TABS system. The Specialist - Wholesale Account Management is an integral part of the Wholesale team and plays a critical role in the success of our Whole... more details
Summary:
The Specialist - Wholesale Account Management role supports the efforts of the Wholesale Marketing team in various functions, including report dissemination, account setup, resolving customer service issues, pricing issues, credit concerns, and process improvement projects. The role also oversees DTN updates and manages allocations in the DTN/TABS system. The Specialist - Wholesale Account Management is an integral part of the Wholesale team and plays a critical role in the success of our Wholesale Marketing Division.
Essential Duties and Responsibilities:
Works directly with the Sales team and other internal/external groups to facilitate the resolution of all customer-related issues quickly and professionally.
In partnership with our Sales and Supply & Trading teams, manages the daily maintenance and updates of all terminal/customer allocations.
Responsible for the setup and maintenance of Wholesale marketing customers across our terminal network.
Generates daily reporting critical to the operations of our Wholesale team – attention to detail is key.
Serves as key team member on various upcoming process improvement projects.
Education and/or Experience:
3-5 years of industry experience
Bachelor’s Degree in Marketing or related field
Equivalent experience and demonstrated equivalent competency may supplant the bachelor’s degree
Required experience is commensurate with the selected job level:
The Specialist/Analyst level requires a Bachelor’s degree and/or 2-5 years of relevant job related experience
The Senior Specialist/Analyst level requires a Bachelor’s degree and/or 5-8 years of relevant job related experience
The Lead Specialist/Analyst level requires a Bachelor’s degree and/or 8+ years of relevant job related experience
Knowledge, Skills and Abilities:
Working experience with the Microsoft Office Suite, strong Excel skills
Provide Best-in-Class Customer Service/Team-focused
Strong interpersonal skills – daily engagement with multiple stakeholders
Self-starter with ability to multi-task addressing competing priorities in a fast-paced environment
Able to address customer concerns and bring to an amicable resolution quickly and efficiently.
Strong attention to detail.
DTN/TABS, Salesforce CRM, and/or RightAngle experience a plus
After-hours availability on occasion
Working Conditions:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Mostly normal office working conditions.
Must be able to remain in a stationary position 50% of the time due to prolonged periods of sitting or standing.
Limited overnight travel may be required.
Occasional visits to industrial/manufacturing setting may be required which could cause exposure to hazardous materials such as combustible, flammable, toxic, carcinogenic and other chemicals, as well as extreme temperature conditions and loud machinery.
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