This role processes non-complex, non-technical claim related activities within established quality, productivity and process standards on specific losses as directed by management or a claim adjuster. The individual handles a single line of claims or a combination of claims from different segments. The individual is also expected to deliver compassionate service that is fast, fair, and easy, to ensure customer retention. - - This role will sit in the Saddlebrook, NJ office - - Job Summary: This ... more details
Role Overview
National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.
Job Description
This role processes non-complex, non-technical claim related activities within established quality, productivity and process standards on specific losses as directed by management or a claim adjuster. The individual handles a single line of claims or a combination of claims from different segments. The individual is also expected to deliver compassionate service that is fast, fair, and easy, to ensure customer retention.
•*This role will sit in the Saddlebrook, NJ office ** Job Summary:This role processes non-complex, non-technical claim related activities within established quality, productivity and process standards on specific losses as directed by management or a claim adjuster. The individual handles a single line of claims or a combination of claims from different segments. The individual is also expected to deliver compassionate service that is fast, fair, and easy, to ensure customer retention.Key Responsibilities:Makes and maintains a connection with the customer by understanding and meeting their needsPerforms clerical duties, including data entry, filing paper documents, email, calendar management, and word processingHandles claim files (locates/requests files, files paperwork, reconstructs missing files, moves misfiled documents, sends to other offices, etc.) Retrieves, prints, faxes, or mails supporting documentation to vendors or others as directedReceives, screens and routes incoming telephone calls and other electronic correspondenceContacts or receives contact from customers or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standardsGenerates and sends appropriate forms to insured/claimant for completionCompletes all necessary forms, logs documents into the system, and routes them to the appropriate partiesSupervisory Responsibilities:This job does have supervisory dutiesPreferred Qualifications:Education and Experience College degree or equivalent experiencePrevious experience in either customer service and/or a related professional work environment preferredCertificates, Licenses, RegistrationsNoneFunctional SkillsGood organization skills with timely follow-up skillsGood oral and written communication skillsKnowledge of Excel and WordPerforms routine tasks of basic complexity under general supervision#LI-BB1
Compensation
Compensation offered for this role is $17 - 22 per hour and is based on experience and qualifications.
At National General, great things happen when our people work together. That’s why when you join our team, we make sure it isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.®
National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.
Companies & Partners
Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.
Benefits
National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.
