Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation. Execute on strategic initiatives with exposure to senior leadership. As a Product Delivery Manager in Healthcare Payments, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficien... more details
Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation. Execute on strategic initiatives with exposure to senior leadership.
As a Product Delivery Manager in Healthcare Payments, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.
Job responsibilities
Oversees client early adopter programs to monitor and ensure customer success throughout the onboarding process for novel technology solutions
Communicates key product launch updates to senior leadership and a wide array of functional stakeholders
Partners with Operations and Sales teams to enable new process flows and seamless transitions to new technology solutions
Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
Required qualifications, capabilities, and skills
5+ years of experience or equivalent expertise in product delivery or a relevant domain area.For example, Product Marketing, Product Launch, Strategic Project Management
Demonstrated ability to execute operational management and change readiness activities
Strong understanding of delivery and a proven track record of implementing continuous improvement processes
Experience in product or platform-wide release management, in addition to deployment processes and strategies
Proficiency in Microsoft Office
Presentation and public speaking experience; superior communication skills
Preferred qualifications, capabilities, and skills
Proficient knowledge of the product development life cycle, design, and data analytics
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