Job Abstract

The Customer Service Representative will interact with the company's customers by addressing inquiries, invoicing and assisting the Sales Representatives with orders and quotes.

Responsibilities: *

Interact with customers via telephone, email, or in person to provide support and information while maintaining good customer relationships.

* Collect and enter orders for new or additional products or services.

* Create invoices from shipped orders.

* Enter sales orders received via e-mail, web site or telephone into company ERP system.

* Field customer questions and ensure that appropriate actions are taken to resolve customer questions.

* Assist Director of Sales and Sales Representatives in all related sales and customer activities.

* Maintain and actively monitor dealer/distributor accounts. * Perform other related duties as assigned by management. Required Skills/Abilities: * Excellent communication skills including active listening.

* Service-oriented and able to resolve customer grievances and avoid confrontation.

* Proficient computer skills (Microsoft Office) with the ability to learn new software.

Education and Experience:

* High school diploma required with additional education preferred.

* Customer service experience required.

* QuickBooks / or Activate helpful

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.