| Responsibilities | CPD General Responsibilities: - Provide quality customer service and accurate information over the phone, via email, and in-person.
- Ensure front office is tidy.
- Greet guests with professionalism and tact
- Check-in students in Handshake for appointments and drop-ins
- Receive and sort mail
- Support and assist with in-person and virtual events from start to end
- Monitor inventory and order supplies
- Help with research and data projects using Excel and Word when available.
- Help with documentation projects using Word, PowerPoint, Snipping tools, etc.
- All other duties as assigned.
- Support additional functional area
Functional Areas:
Career Education
- Advise and mentor undergraduate students on resume writing, career resources, job searching techniques, LinkedIn and other career related inquiries
- Facilitate workshops/presentations, and conduct outreach to promote Career and Professional Development’s resources, resume writing, cover letter writing, LinkedIn review and other resources. Audiences can include: on-campus student organizations, prospective students/families, newly admitted students during Orientation, campus partners and alumni
- Operate Handshake, Chapman’s Career Portal, from the admin side to make student appointments, track notes for student appointments and manage document review portal for all Chapman University students
- Provide support for various Career and Professional Development programs and events including tabling events, career fairs and networking events
- Create, update and provide suggestions on Career and Professional Development handouts, blog posts, presentation decks and collateral
Data and Systems
- Prepare First Destination Survey data and career platform student data for analysis by data cleaning using Excel and Power Query
- Update KPI and other dashboards daily and identify data errors such as duplicate entries, misspellings, and invalid values
- Alter data using Excel and PowerBI to correct errors
- Pull data on our various career platforms and university platforms to design and build analytical reports and dashboards using Microsoft Power BI
- Validate data on reports and dashboards to ensure accuracy of values and calculations
- Manage approval queues and profile creations among our different career platforms such as Handshake, PeopleGrove, StandOut, VMock, CareerShift, and Vault
- Create lookup tables to map values into new values
Employer Engagement
- Operate Handshake, Chapman’s Career Portal, from the admin side by approving employer events, new employer accounts and job postings
- Provide registration support to employers participating in Chapman’s key recruitment events including but not limited to, Career Fairs, Networking Nights, Mock Interviews, and Information Sessions. Manage the registration trackers, log payments and update attendees
- Label job postings in Handshake to increase visibility to target audiences within majors, schools and colleges
- Manage shared employer engagement inbox, responding to various types emails regarding ways to recruit at Chapman, upcoming events and pending tasks in Handshake
- Conduct outreach to employers through phone and email inviting employers to participate in upcoming events hosted by the Office of Career and Professional Development
Events - Students are involved in the planning, preparation and execution of events such as Career Fairs, Networking Nights, and Senior Week to ensure a seamless experience for all involved. This role offers a diverse range of responsibilities, as each event is unique. Responsibilities or tasks include but are not limited to:
- Create and plan simple signage to guide attendees at events
- Prepare event supplies, carry A-Frames, EZ ups and water cases, assist event setup and load-in
- Review and interpret detailed event diagrams to facilitate setup and execution
- Note that many tasks require standing, walking, lifting, carrying, reaching, pushing and pulling
- Utilize campus resources:
- Space Reservations: Reserve campus spaces using 25Live software
- Periodically drive Electric Service Vehicle cart (golf carts)
Internships
- Support and respond to student internship related emails as well as support other department emails, such as Registrar in a professional manner relating to internship inquiries
- Review internship applications to check for accuracy of dates, credits, hours, details, & employer data before approving and inform student of any updates needed to continue with the approval
- Operate platforms such as the internship portal for application review, PeopleSoft for details on overloads of credits, SharePoint for shared documents, etc. all regarding student internship details in compliance with FERPA
- Process tasks and duties such as verification letters requested by employers, petitions when students are requesting changes after deadlines, INTP’s for students who need to secure the course prior to financial aid distribution, etc.
- Maintain documents in the accurate file folders regarding students for future reference
Marketing (Graphic Design, Copy Writing and/or Social Media management)
- Student staff supporting the Office of Career and Professional Development’s (CPD’s) marketing efforts will focus their work on one (or more) of the following areas:
- Graphic design: create original graphics, flyers and other content that can be used in email communications, social media posts, our website, presentations, digital signage and other spaces relevant to the work of the CPD
- Copy writing: draft content for CPD communications, including newsletters, event invitations, and other written communications. Build mass messages using the CPD email marketing platform, Campaign Monitor, and the Handshake email tool
- Social media management: Manage the CPD’s social media channels by developing a schedule for content delivery. Work independently or with the graphic designer (as needed) to develop posts and reels that capitalize on trends and drive student engagement with the CPD’s social channels and career resources
- In addition to students skilled in graphic design, copy writing and social media management, the team is always interested in identifying students with an interest or skill in:
- Producing short form video content, including filming, editing, producing original videos
- Photographing events or offering headshot photos to students
|
