Manage and drive performance of two Global Customer Financial Operations Managers. This role is accountable for ensuring the integrity of active customer master data and compliance of AML/ KYC policies. Perform due diligence to ensure compliance to NBCU’s liability, billing, or payment terms. Facilitate sales through creative and collaborative solutioning with Sales and Legal. Grow customer relationships externally and internally with all levels of inter-dependent order-to-cash teams. Perform da... more details
Job Description
Role Purpose:
The Global Customer Financial Operations is a hybrid shared services organization that oversees the global order-to-cash functions for the NBCUniversal Media LLC company, which include Ad Sales, TV Distribution, Universal Pictures International, Universal Products & Experiences, and many other major divisions. The mission of GCFO is to facilitate sales, accelerate cash flow, mitigate risk, and provide customer service excellence.
The Senior Manager, Customer Financial Partnerships is the lead customer liaison on behalf of GCFO with both external advertising agencies or clients-direct and internal Sales leadership and manages a large and diverse accounts receivable portfolio with a client-focus mindset on achieving optimal customer on-boarding experience, credit evaluation, collections, and dispute management. This role is responsible for performing complex credit evaluations and decisioning on new and existing customers.
The successful candidate will have strong relationship building skills with the ability to negotiate and persuade, when necessary, has the ability to work independently as well as part of a large global team. In addition, this candidate will have a team-first mindset, with a desire to ensure alignment with your cross-functional colleagues, and a natural curiosity to getting answers to questions, especially through data analysis.
Responsibilities:
Manage and drive performance of two Global Customer Financial Operations Managers.
This role is accountable for ensuring the integrity of active customer master data and compliance of AML/KYC policies.
Perform due diligence to ensure compliance to NBCU’s liability, billing, or payment terms. Facilitate sales through creative and collaborative solutioning with Sales and Legal.
Grow customer relationships externally and internally with all levels of inter-dependent order-to-cash teams.
Perform data analytics and present key business insights to influence customer and sales leadership on process improvements to effect efficiencies and provide better customer experience.
Align with Sales Partnership teams in developing plans to effectively resolve collection matters or in defense of special credit terms while preserving customer relationship.
Develop collections strategy leveraging predictive analytics, credit risks scores, and historical data to proactively achieve optimal collections on vast portfolio.
Prepare monthly cash forecasts and variance analysis.
Obtain customer payment commitments and identify root cause of issue impeding collections.
Timely resolve complex disputes with cross-functional teams.
Provide exceptional customer service and timeliness when addressing inquiries.
Lead BPO in researching and resolving cash application queries and reconciling cash-in-advance accounts.
Serve, when needed, as a lead in meetings
Contribute to the department through thought-leadership; be an active participant in internal education and opportunities to improve process and/or system efficiencies.
Qualifications
Basic Requirements:
Bachelor’s degree in Accounting, Finance, Business Administration, or related field
Minimum 8 years credit and collections experience, preferably media industry and/or shared services model
Strong expertise in evaluating complex credit profiles, scores, and financials and providing defensible credit decisions
Demonstrated experience in business process management and re-engineering, if possible
Advanced Excel skills with experience and comfortability with mining data and analysis
Thorough Knowledge of information technology tools for a high transaction environment (e.g. RPA, BOTs)
Flexible and proactive in taking on assignments and responsibilities and willingness to learn
Extensive knowledge of key performance indicators in order-to-cash processes
Strong experience in customer-centric role, building relationships both internally and externally
Proven capacity to sift through complex AR and risk data, perform analysis, and identify relevant and meaningful insights
Demonstrated process improvement experience in order-to-cash
Knowledge of bankruptcy law and proactive measures in credit and collections management to avert bad debt and preference claim
Exceptional written and verbal communication skills
Desired Characteristics:
Highly resourceful with the ability to problem solve issues that may arise
An ability to quickly build relationships with a variety of stakeholders, both internal and external
Strong desire to promote a positive culture
Proficient with ERP systems, SAP preferred, and Salesforce
PowerPoint, a plus
Strong organizational skills
Additional Requirements:
Interested candidates must submit a resume/CV. through www.nbcunicareers.com to be considered.
Must be willing to work in New York, NY.
This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.
This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $100,000 - $135,000 (bonus eligible).
Additional Information
NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
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