The Suspense Specialist II plays an important role in the organization by performing a number of activities related to the company's Post Close - Investor Fulfillment functions. The role is responsible, under general to intermittent supervision, for completing reviews of mortgage conditions to ensure loans conform to investor guidelines. Essential Functions Maintain updated master investor files that include agreements, bulletins, contacts, typical suspense issue conditions, and standard resolut... more details
Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.
Position Summary
The Suspense Specialist II plays an important role in the organization by performing a number of activities related to the company’s Post Close – Investor Fulfillment functions. The role is responsible, under general to intermittent supervision, for completing reviews of mortgage conditions to ensure loans conform to investor guidelines.
Essential Functions
- Maintain updated master investor files that include agreements, bulletins, contacts, typical suspense issue conditions, and standard resolutions.
- Resolve differences with investor management as needed.
- Analyze and prepare management reports related to suspense conditions, trends, and metrics.
- Maintain compliant files and records and ensure files are complete with all required documentation.
- Work to minimize and avoid late fees and penalties associated with operations, escrow, title, and insurance agents.
- Monitor the status of all declined loans.
- Obtain required documentation and collateral for declined loans.
- Submit suggestions for changes in procedures, automation, and forms to increase department efficiency.
- Monitor quality of work to identify trends and avoidable upstream errors; provide feedback and suggestions for corrections and improvements.
- Support new hire training and work closely with less experienced employees.
- Participate in the creation of training materials and job aids, as well as any new rollouts or updates.
- Work to distribute technical knowledge throughout team.
- Use expertise to answer questions from less experienced teammates.
- Respond to escalated inquiries and problems that cannot be resolved by more junior teammates.
- Work on special projects and initiatives as needed.
- Perform other duties as assigned.
Qualifications
- High school diploma or equivalent experience required, along with 3+ years total related mortgage experience; such as, processing, underwriting, post closing and/or funding.
- Ability to manage multiple priorities and projects.
- Works with a strong sense of urgency and responsiveness.
- Excellent verbal and written communication skills.
- Highly organized and detail oriented; ability to work in a fast-paced, deadline-driven environment required.
- Prior experience using PDF software programs and Microsoft Word and Excel.
- Intermediate math skills.
Supervision
- General to intermittent supervision of work, depending on experience
- Moderate level of independent judgment and discretion used in decision-making
- Travel: 0%
Requirements
Physical: Work is primarily sedentary; occasionally walks and/or stands. |
Manual Dexterity: Frequent use of computer keyboard and mouse. |
Audio/Visual: Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media. |
Environmental: Office environment – no substantial exposure to adverse environmental conditions. |
Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.
Guild Mortgage Company is an Equal Opportunity Employer.
Targeted Salary Range: $20.27/hr to $30.00/hr
Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location.
REQ#: SUSPE016235
