Job Abstract

National Express companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. Our corporate headquarters, located in Lisle, Illinois, houses the administrative and corporate support functions for the organization. Our 250 local customer service centers (CSCs) are supported by regional operations teams located throughout North America. Learn more at nellc.com.

Responsibilities:

• Evaluate the performance of all direct-report personnel on a regular basis according to company policy.
• Schedule and dispatch drivers for maximum efficiency.
• Manage direct and indirect hours, minimizing overtime for the employees.
• Collect and audit employees' time sheets.
• Administer appropriate employee discipline as necessary.
• Ensure the effective utilization of vehicles and optimize vehicle routing and record supporting documentation.
• Ensure that key pupil transportation data are collected.
• Monitor on-time performance.
• Document and manage customer or employee complaints.
• Assist Area General Manager in preparation of the Annual Operating Plan and subsequent analysis of variance.
• Ensure compliance with Company policies and/or processes by action and speech. Discuss any breech of policy and procedure noted with Area General Manager.
• Meet regularly with school district administrators to review service quality and performance, address other business issues and enhance the relationship.
• Interact frequently with parents and demonstrate action based on survey results.
• Prepare and submit required reports in a timely manner.
• Responsible for knowledge of CSC contracts, finances budget and operational requirements.
• Other duties as assigned

• High School diploma or equivalent. Some college preferred.
• 5 years’ work experience required, with 3 years in ground transportation industry preferred; this can be waived with a minimum of 1-year supervisory experience. College education can be substituted for up to 2 years required work experience.
• Proven supervisory expertise and knowledge of related methods, practices and techniques.
• Proven relationship building and maintenance and collaborative skills to provide high-level support to local decision-making customers
• Ability to foster and maintain effective working relationships with internal and external stakeholders and work collaboratively to develop strategies/solutions to satisfactorily resolve issues.
• Excellent oral and written communication skills to communicate clearly regarding events and their resolution, provide direction, coaching and mentoring, create an environment that encourages and values input and feedback from the driving workforce,
• Ability to promote the company as a leading edge service provider in bus transportation, promote new/enhanced business services to existing customers, prepare reports and make presentations.
• Well-developed multi-tasking and time and priority management skills to balance conflicting demands related to customer care and routing.
• Computer literacy, preferably in word processing and spreadsheets, excellent interpersonal skills, well developed written and verbal communication skills. Basic math skills

We offer medical, dental, vision, basic life insurance coverage, holiday pay, and PTO accrual. Additionally, employees are able to enroll in a retirement savings plan. The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions.

At National Express our goal is to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

National Express LLC’s independent subsidiaries and affiliates are an equal employment opportunity (EEO) employer

The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions.