Job Abstract

Position Summary: Provides warm and welcoming experience for all guests and visitors. Greets arriving and departing guests and assists with parking. Answers questions about the hotel, hotel amenities, and local area attractions. May shuttle guests to and from the hotel. Resolves guest concerns and provides professional service to gain high level of guest confidence and satisfaction.

Duties & Responsibilities
Primary Responsibilities/Essential Functions:

1. Opens doors and assist guests/visitors entering and leaving property. Monitors and directs personal and commercial vehicle traffic on property, including guest vehicles, taxi cabs, limousines, and buses, to ensure vehicles are legally parked and to maintain a smooth and efficient flow of traffic.
2. Parks vehicles efficiently and properly tags the vehicle with accurate guest information. Maintains security of vehicles and vehicle keys. Communicates parking procedures to guests/visitors.
3. May drive passengers in vehicle from hotel to appropriate destinations according to assigned schedule while obeying all state and city traffic laws. Loads and unloads guest luggage and equipment.
4. Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.
5. Notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior
6. Follows all safety policies and procedures. Reports potential safety issues to manager whenever observed and takes immediate action to resolve in emergency situations. OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety. Associates will be trained in the proper use and care of assigned PPE if applicable. The hotel provides the required PPE. Team member has responsibility to report defective, damaged or lost PPE or equipment that does not fit properly to their Manager. Maintains strict compliance with hotel's Hazardous Material (HAZMAT) program and familiarizes self with current MSDS.
7. Reporting to work as scheduled (on time and on regular basis) is an essential function of the job.

Other Responsibilities/Supportive Functions:

1. Monitors and maintains safety, security, and cleanliness of parking areas/levels, and reports any vehicles/safety hazards, unauthorized personnel, or potential security problems to the manager/supervisor.
2. May be required to maintain cleanliness of transportation vehicles by removing trash, sweeping/vacuuming, and wiping down passenger and driver areas.
3. Supplies guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
4. Notifies management of unsafe conditions, needed maintenance of any equipment and any accidents.

Qualifications (relevant experience, education and training):

1. One to three months related experience and/or training. Experience driving a manual transmission and a variety of types of vehicles.
2. Requires ability to serve needs of guest through proper and careful use of the guest's vehicle and face-to-face interactions. Contacts sometimes contain confidential/sensitive information so requires ability to use discretion. Must demonstrate positive attitude and professional demeanor. Requires strong communication and interpersonal skills and commitment to a high level of guest satisfaction.
3. Requires ability to perform basic math skills such as addition, subtraction, multiplication and division.
4. Requires ability to learn and use telephone and computer systems used at the hotel. Working knowledge and skills of computer operation required.
5. Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations
6. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Must be able to speak, read, write and understand English to understand instructions, safety rules, and communicate with guests.
7. Must possess a valid Drivers License in good standing for the appropriate class of vehicle with good driving record. If driving a shuttle, requires passenger endorsement and medical clearance along with a Class B License.
8. Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel. Work schedules will include working on holidays, weekends and alternate shifts.
9. Completes required training as scheduled.
10. Must maintain a clean appearance and professional demeanor.