Solve complex business challenges through well-designed, scalable solutions that do not require high admin overhead, are not error prone. Demonstrate strong understanding of business needs, articulate up and downstream impacts, and proactively seek input from business partners where needed. Proactively bring best practices to ensure optimal platform performance and sophisticated technical architecture frameworks. Identify patterns with feature adoption, drive requirements to improve, and oversee... more details
At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.
Broadridge is hiring! We are seeking a Salesforce Admin Manager to join our team based out of our New York office. This role’s responsibility is in the refinement and maintenance of the Salesforce platform by both managing the admin team and actively participating to learn the library of features in use, compliance with our governance protocol, delivery of cases in a timely manner according to our SLAs and ensuring growth of key features to support Broadridge’s use of Salesforce.com and connected applications globally.
We are seeking candidates who are motivated by creating scalable and innovative solutions, best-in-class technical design, and intuitive applications for business users. Success in this role will be based on your ability to solve complex business problems both independently and in collaboration with multi-functional teams, and to see projects through from inception to delivery, and successful adoption thereafter. A strong focus will be on the training and adoption of features, with the ability to track and develop improvements as new functionality is released or common pain points are solved.
Hybrid (flexible options): We are made up of high performing teams that meet in person to learn and collaborate as needed. This role is considered hybrid, which means you’ll be assigned to a Broadridge office and given the flexibility to work remote.
Key Role Responsibilities
- Solve complex business challenges through well-designed, scalable solutions that do not require high admin overhead, are not error prone
- Demonstrate strong understanding of business needs, articulate up and downstream impacts, and proactively seek input from business partners where needed
- Proactively bring best practices to ensure optimal platform performance and sophisticated technical architecture frameworks
- Identify patterns with feature adoption, drive requirements to improve, and oversee rollout and training
- Consistently execute recurring data updates and/ or imports
- Execute analysis of current state processes, documentation (BRD, Technical, Job Aids, Training Guides) to ensure the latest is always available and in use
- Manage admin team, including offshore resources
- Propose and lead training sessions when adoption is lacking
- Independently author proposals and solutions for net new capabilities to serve in support for downstream development and admin activities, included but not limited to BRDs, Process Flows, Wireframes, and Proofs of Concept
- Evaluate third party/vendor solution proposals for fit with existing platform features and functionality
- Management/ oversight of case queue to ensure team SLAs are met and new ideas are proactively transferred to dev team
- Design and execute integrations against third party or proprietary databases with best practice for end-to-end data governance
- Communication in service of project managements updates, business user support and training, technology partner collaboration
- Post-implementation admin training, adoption monitoring, backlog management, prioritization and delivery of enhancements
Experience/Qualifications
- Salesforce.com Certification, preferably Platform App Builder, Platform Developer, Sales & Service Cloud Consultant
- Delivery of Salesforce.com automation and custom features that directly served a business need, experience leading 3+ transformative initiatives preferred
- Experience in Salesforce.com Sales Cloud core configuration, Flow Configuration, Data Loader, Excel required
- Familiarity managing hybrid team, preferred
- Experience in Platform Events, Sandbox Management, DevOps, Snapshots, SFDC Analytics, Marketing Cloud, JIRA, Project Management, Mobile, Eloqua, OwnBackup, Outlook Integration, Service Cloud, preferred
- SOQL, Talend, HTML, Apex, Javascript, LX web components and exposure or experience with the latest tooling for Salesforce.com optimization all a plus
- Experience with implementations support a SaaS/subscription business preferred
Compensation & Benefits:
- Salary: $105,000-$125,000 annually depending on experience
- Bonus Eligibility: Annual bonus
- FlexPTO
- Benefits: Medical, dental, life, and vision insurance. 401k w/ match, parental leave, and more. Medical insurance starts immediately upon hire. For more information please visit www.broadridgebenefits.com
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Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, to take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.
We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates diversity in all its dimensions.
Disability Assistance
We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws. US applicants: Click here to view the "EEO is the Law" poster.
If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to BRcareers@broadridge.com.
