Education/Experience
- Bachelor of Science degree in Engineering or a related field and at least 3 years previous work experience in a similar engineering position, or an equivalent combination of education and experience
- Previous experience working with customers and working remotely
- Previous diagnostic instrumentation experience preferred
Computer Skills
- Proficient in Microsoft Word, Excel, and Outlook
- Test Designer
- Internet Explorer, Chrome, or Firefox
- Must be willing and able to learn other software programs as needed
Knowledge, Skills and Other Abilities
- General Laboratory knowledge (use of equipment; pipetting; personal safety; general lab practices)
- Technical knowledge of Immunochemistry & ELISA testing
- Knowledge of FDA Quality System Regulations (cGMP) and International Standards (ISO) pertaining to medical devices
- Ability to communicate technical information and problems with customers and co-workers
- Ability to learn new & existing instrumentation and software technology
- Maintain systems for tracking proper functioning of tests and equipment, software versions, and test file versions
- Ability to manually run tests
- Diplomacy and tact in resolving issues with co-workers and customers, specifically lab technicians and department managers
- Ability to travel on short notice for periods of up to one week
- Must be able to coordinate own travel arrangement when traveling to customer sites
- Evaluate software and determine causes of malfunctions
- General technical and customer assistance
- Record data, make computations, analyze results, and write reports
- Calibrate test equipment and determine causes of equipment malfunctions
Certificate and Licenses
- Must maintain a valid driver’s license with a satisfactory driving record
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Math Ability
Ability to work with mathematical concepts such as probability and statistical inference, apply concepts such as fractions, percentages, ratios, and proportions to practical situations. May needs to apply advances mathematical concepts such as exponents, logarithms, quadratic equations, and permutations. Must be able to determine test reliability and validity, analysis of variance, and correlation techniques.
Language Ability
Must have the ability to perform all of the following in English:
- Ability to read and interpret documents such as safety rules, operation and maintenance instructions, and procedure manuals
- Ability to write reports and business correspondence
- Must be able to effectively present technical information and respond to questions from customers, and other employees of the organization
Equipment
- General Laboratory Equipment (pipettes, scientific balances, volumetric glassware, etc.)
- Incubators, shakers, spectrophotometer, data loggers, laboratory freezers and refrigerators
- Gold Standard Diagnostics’ proprietary equipment
- Computers, printers, and faxes
Physical Demands & Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee will regularly be required to stand for long periods of time; sit; walk; use hands; reach with hands and arms; talk; hear; and smell. The employee is occasionally required to stoop, kneel, crouch, or crawl, and may be required to lift up to 50lbs. Specific vision abilities required by this job included close vision, distance vision, peripheral vision, depth perception and ability to adjust focus as well as see color.
In this position, the employee will be required to work in a team environment where the noise level is usually moderate. The employee is frequently exposed to work near moving mechanical parts, blood borne pathogens, and human serum. The employee is occasionally exposed to extreme cold (non-weather). The employee will be required to handle human specimens (whole blood, serum, plasma, urine, etc.) and may be exposed to toxic or caustic chemicals.
