EMCOR Government Services is seeking a Customer Service Representative who will provide superb customer service assistance in support of the Facility Logistics Services Division at the FBI Facilities in Washington D.C. Essential Duties and Responsibilities: Respond to facility and logistics service requests from customers via phone, fax, email, and in person Input service requests in the Facilities Integration Tool (FIT) system and create minor reports Ensure that accurate and quality data is be... more details
About Us:
EMCOR Government Services offers an experienced single-source solution for meeting the routine and mission-critical needs of federal, state, local and other government organizations. By combining our expert professional technicians, commercial best practices, extensive facilities knowledge and strong commitment to reliable, responsive service, we enable our government clients to achieve consistently high-performance facilities, on-time projects and long-term value.
Job Title:Customer Service Representative (FBI BOC)
Job Summary: EMCOR Government Services is seeking a Customer Service Representative who will provide superb customer service assistance in support of the Facility Logistics Services Division at the FBI Facilities in Washington D.C.
Essential Duties and Responsibilities:
Respond to facility and logistics service requests from customers via phone, fax, email, and in person
Input service requests in the Facilities Integration Tool (FIT) system and create minor reports
Ensure that accurate and quality data is being entered into the system to include verification if required
Make follow up calls on all urgent service requests
Immediately notify the on duty, Duty Supervisor and the appropriate shop lead on all urgent matters
Respond to parking requests received via phone, email and in person and issue permits in accordance with the parking policy
Provide minor support to the Auto Desk during shortages and after duty hours
Respond to reservation requests via phone, fax, email and in person and provide reservation confirmations via email
Qualifications:
Active Top Secret Clearance
Good customer service skills
Must have strong oral, communication and interpersonal skills and possess computer skills with a proficiency in Microsoft Outlook
Ability to multi-task and follow instructions
Possess basic typing skills
Ability to adapt to changes
We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer - Veterans/Disabled.
Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.
Job Abstracts is an independent Job Search Engine. Job Abstracts is not an agent or representative and is not endorsed, sponsored or affiliated with any employer. Job Abstracts uses proprietary technology to keep the availability and accuracy of its job listings and their details. All trademarks, service marks, logos, domain names, and job descriptions are the property of their respective holder. Job Abstracts does not have its members apply for a job on the jobabstracts.com website. Additionally, Job Abstracts may provide a list of third-party job listings that may not be affiliated with any employer. Please make sure you understand and agree to the website's Terms & Conditions and Privacy Policies you are applying on as they may differ from ours and are not in our control.
We would like to take a second to Welcome You to Job Abstracts, the nation’s largest Pure Job Board. With over 3.1 million job listings from 15,000+ Companies & Organizations, we help job searchers find careers that match their interests. As an anonymous user, you have probably discovered how easy our system is to use. However, you have just scratched the surface of what we can offer.
We encourage you to Register so you can use our most powerful features: searching with multiple terms, setting up multiple locations, establishing favorite companies, and accessing your search history. If you find a job you like, you can apply directly for it, and then, keep notes on it. We will also keep a lookout for jobs that match your search terms and email you when we find something you may like.
You can register for free and the system is free to use. If you like our system so far, click on Register and unlock the power required by serious job searchers.
Any time you conduct a search, the system shows you job matches, ranked by their Relevance Score (RS).
The score is calculated by a proprietary algorithm that uses Intelligent Machine Learning.
The Relevance Score tells you how well the job opportunity matches your search term or terms.
When not logged in, the system is limited to one search term. Scores for single term matches are usually lower.
When you register, log in, and set up multiple terms prioritized by importance, the jobs found for you will receive a much higher Relevance Score.