IT Mart Team Lead/ Supervisor. The IT Mart Team Lead manages a team of Systems Administrators that are responsible for providing Account Management Services to Department of State consolidated accounts. Supervises the creation, modification and management of all Department of State accounts, as well as the creation and modification of SNAP cards. The IT Mart lead also ensures that staff are trained and equipped to provide initial mobile and laptop support at tier 1 level. HOW AN IT MART TEAM LEA... more details
Type of Requisition:
Regular
Clearance Level Must Currently Possess:
Secret
Clearance Level Must Be Able to Obtain:
Secret
Suitability:
Public Trust/Other Required:
None
Job Family:
Help Desk
Job Qualifications:
Skills:
Prioritization, System Administration, Technical Support
Certifications:
Experience:
5 + years of related experience
US Citizenship Required:
Yes
Job Description:
IT Mart Team Lead/Supervisor
The IT Mart Team Lead manages a team of Systems Administrators that are responsible for providing Account Management Services to Department of State consolidated accounts. Supervises the creation, modification and management of all Department of State accounts, as well as the creation and modification of SNAP cards. The IT Mart lead also ensures that staff are trained and equipped to provide initial mobile and laptop support at tier 1 level.
HOW AN IT MART TEAM LEAD WILL MAKE AN IMPACT
- Supervises assigned technical support staff in support of networked and stand-alone computer users and systems
- Plans, prioritizes, and schedules IT Mart activities to ensure continuity of service
- Develops and trains IT Mart staff
- Analyzes IT Mart activities and develop tools and process improvements to optimize service
- Supervises staff in recognizing, identifying, isolating, and resolving problems with information systems products and services
- Simulates or recreates user problems to resolve operating difficulties
- Recommends systems modifications to reduce user problems
WHAT YOU’LL NEED TO SUCCEED:
? Education: Bachelor of Arts/Bachelor of Science
? Required Experience: 5+ years of related experience
? Required Technical Skills:
- Systems Administration
- Desktop Support
? Security Clearance Level: Secret
? Location: On Customer Site
?US Citizenship Required
GDIT IS YOUR PLACE:
? 401K with company match
? Comprehensive health and wellness packages
? Internal mobility team dedicated to helping you own your career
? Professional growth opportunities including paid education and certifications
? Cutting-edge technology you can learn from
? Rest and recharge with paid vacation and holidays
#GDITLife #WeAreGDIT
The likely salary range for this position is $89,250 - $120,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours:
40
Travel Required:
Less than 10%
Telecommuting Options:
Onsite
Work Location:
USA DC Washington
Additional Work Locations:
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
