URBN is looking for a Retail Support Analyst who is accountable for day-to-day operations and support of all activities surrounding incident management and delivery SLA's for retail stores and corporate office users. Role Responsibilities Managing incoming tickets through all medium (portal, phone, email, chat, etc.) providing initial troubleshooting and triaging and either resolving or escalating as necessary. Responding to all incident requests from stores and business partners to meet or exce... more details
URBN IT Support Analyst
LocationUS-PA-Gap
ID2024-9245
Job Family
Technology
Employee Type
Regular
Position Type
Full-Time
Remote
No
Role Summary
URBN is looking for a Retail Support Analyst who is accountable for day-to-day operations and support of all activities surrounding incident management and delivery SLA’s for retail stores and corporate office users.
Role Responsibilities
Managing incoming tickets through all medium (portal, phone, email, chat, etc.) providing initial troubleshooting and triaging and either resolving or escalating as necessary
Responding to all incident requests from stores and business partners to meet or exceed established Service Level Agreements (SLAs)
Maintaining day to day contact with team members for issue trends
Familiarize and contribute to continuous improvement methodologies in day-to-day policies and procedures with other IT Support teams to provide decreased incidents from retail stores and corporate office users.
Being customer-focused with the ability to remain positive & professional in difficult situations
Being dependable, flexible and showing a strong work ethic
Role Qualifications
Basic understanding of Windows operating systems and general computer operations
Capable problem analysis skills
Ability to function as a team member in a fast-paced support environment
Excellent oral and written communications
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The Perks
URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit www.urbn.com/work-with-us/benefits
EEO Statement
URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.
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