Job Abstract

July 1 – June 30

THIS IS A 3RD SHIFT POSITION. The employee works two 12 hour shifts per week as a dispatcher (7 PM to 7 AM), and two 8 hour shifts per week as a safety officer (11 PM to 7 AM). Dispatcher duties include answering phones, assisting customers at the dispatch window, coordinating radio transmissions between employees, and maintaining a log of all Safety interventions. The safety officer responsibilities include patrolling campus, responding to calls, assisting with lockouts, providing safe ride services, and building positive relationships with members of the Messiah University community.

High School diploma or equivalent

Associate or Bachelor degree

Prior employment in a service-oriented line of work.

1 year of experience in a security or customer service position within a college or university setting.

• Exemplary interpersonal and human relations skills; service orientation
• Ability to demonstrate respect for others, and build trust and rapport with co-workers and students, including those from diverse cultural backgrounds
• Experience and desire to interface with traditional aged college students
• Ability to manage conflict, to effect conflict resolution and to work cooperatively with the campus community
• Ability to prioritize and complete multiple tasks including radio and telephone contacts
• Demonstrates commitment to the job, strong work ethic and integrity
• Ability to adhere to strict confidentiality.

Must have the ability to mentally and physically perform essential job functions which require walking, prolonged standing, pushing, pulling, stooping, lifting (40lbs) and endure various weather conditions. Willingness to work different shifts, work weekends and holidays, some mandatory overtime required for special events; submit to Hepatitis B immunization or provide documentation of such. This position is essential; employees providing essential services must report to work as scheduled by their supervisor in the event of an emergency closing or delay.

This position requires the operation of a Messiah College owned or leased vehicle and the employee must possess and maintain a current driver’s license, meet the established criteria, and abide by all policies and procedures as presented in the College’s Fleet Vehicle Use Policy.

DISPATCHER
1. Receive and respond to phone calls, window contacts, and radio transmissions at the Dispatch office in a professional and knowledgeable manner.
2. Maintain a detailed and accurate log of daily activities.
3. Start complaints on the Informant software.
4. Provide receptionist coverage when receptionist is not working.
5. Serve as the point of contact and disseminater of information during emergency incidents.

OFFICER
6. Provide campus patrols
7. Assist with lockouts and safe ride services.
8. Open/secure buildings as needed.
9. Respond to calls.
10. Enforce parking codes
11. Build positive working relationships with students, faculty, and staff
12. Maintain consistent and reliable attendance.

1. Assist with traffic control during events on campus.
2. Provide coverage when colleagues call off or request time away
3. Other duties as assigned.

Messiah University’s commitment to diversity and inclusive excellence draws inspiration from its mission “to educate men and women toward maturity of intellect, character and Christian faith in preparation for lives of service, leadership and reconciliation in church and society.” The university has pursued this vision through a strategic planning process that encourages diversity through employee and student composition, campus climate, and an educational program that seeks to equip and enable educators and students to embrace diversity. Candidates should clearly articulate why diversity and inclusive excellence matter to them as persons of faith as well as in their profession. Candidates will speak to how as a potential employee, they will contribute to the advancement of this vision through their teaching-learning, research, institutional service, and public engagement.