Job Abstract

Goodwill is one of the leading non-profit brands in the world and one of the largest non-profits in Southern California. We are a rapidly evolving organization and yet we have never been more focused on our Mission, on our people, and on our future. It’s always a GOOD day in SoCal! 

Primary Responsibility / Summary

The Executive Assistant to the EVP/Chief Operating Officer manages the COO’s calendar, correspondence, and travel in such a way as to support the COO’s focus on tasks that drive key operational priorities for Retail and other business units.  The position is also responsible for administrative duties related to the Operations Team and the Administrative Management Team.  This hybrid position requires three days in-office at Goodwill SoCal's Los Angeles Headquarters. 

Essential Duties & Responsibilities

1. Plans and manages daily Operations Team meetings involving 32 management level staff, developing the reporting agenda, and following up on timelines and deliverables.
2. Project manages across divisions, including Real Estate, Logistics, Retail, Facilities, Loss Prevention, Marketing, and IT. Manages Administrative Management Team calendar, plans, and action items for key company projects.
3. Participates as a standing member of select ad hoc and on-going project teams related to Operations to facilitate communication with and accountability to the COO.
4. Receives and manages deliverables to the COO from direct reports and directs reporting and follow up.
5. Coordinates an extremely active office and full calendar; Schedules meetings (internal and out-facing), travel, and site tours (both group and individual).
6. Facilitates smooth and timely communication between COO and his 14 direct reports, and other management level team members. Helps align and resolve competing priorities and multiple projects.
7. Cultivates a culture of collaboration among management team members.
8. Calendars meetings, develops agendas, attends meetings, takes minutes, and manages the resulting follow up for all meetings including Board of Directors-related Committees and Task Forces led by the COO. Manages COO’s demanding schedule. Acts as gatekeeper to prevent misuse of the COO’s time. Prioritizes issues and concerns, determines appropriate course of referral & response, and prioritizes all incoming communication.
9. Drafts original and routine correspondence for COO’s signature; creates and edits PowerPoint presentations, documents and reports for the COO and other division leaders. Maintains appropriate physical and online document management systems, including tracking key items in project management software (Basecamp) to ensure retention compliance and appropriate confidentiality. Completes and submits COO’s expense reports monthly.
10. Sets a high standard and example of confidentiality that others can follow.
11. This position requires some travel (<25%) a="" val ca="" driver's="" license="" and="" state-required="" auto="" insurance="" are="" necessary.="" driving="" records="" must="" be="" acceptable="" by="" company’s="" insurance="">
12. In-Person and in-office attendance is expected three days a week. Two days remote work. 

Education & Experience

• 5+ years project management experience, with at least 3 years administrative experience supporting C-Suite executives.
• Bachelor's degree from a four-year college or university required.
• Excellent people and communication skills.
• Demonstrate professionalism and abilities to multi-task with tight deadlines.
• Abilities to work independently and exercise good judgement.
• Background, drug screen, employment and education verification required.

Goodwill Industries in Southern California is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you'd like more information about your EEO rights as an applicant under the law, please click here:

Goodwill gives preferential consideration to persons with barriers to employment.   Persons with disabilities are encouraged to apply. 

Equal Employment Opportunity

Goodwill is committed to a policy of equal employment opportunity for applicants and employees. 
Employment decisions will comply with all applicable laws prohibiting discrimination in employment including Title VII of the Civil Rights Act of 1964, the Age Discrimination Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, and any other characteristic protected by federal or state law.  

Nondiscrimination on the Basis of Disabilities

In furtherance of our commitment to end discrimination against qualified disabled individuals, and in accordance with the provisions of Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, and all regulations properly issued thereunder to protect the rights of qualified disabled persons, it is Goodwill's policy that no program or activity administered by it shall exclude from participation, deny benefits to or subject to discrimination any individual solely by reason of his or her disability.   Equal employment opportunity will be extended to qualified disabled persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination.   We further affirm that we will provide reasonable accommodation to the known physical or mental limitations of an otherwise qualified disabled employee or applicant.  

It is the policy of Goodwill to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment.  If you need assistance for accommodations to interview because of a disability, please notify the Human Resources Department. 
Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations for a disability.