The Innovation and Technology Department is recruiting for Telecom Systems Specialist Trainees who review, evaluate, program, and make recommendations on telephone system services such as telephones, voicemail, and Auto Attendants for new and existing county facilities. The applicant needs to be able to interpret spreadsheets and billing reports. These positions are located at the ITD main office in San Bernardino and will primarily provide remote customer support over the phone and/or email wit... more details
The Job
The Innovation and Technology Department is recruiting for Telecom Systems Specialist Trainees who review, evaluate, program, and make recommendations on telephone system services such as telephones, voicemail, and Auto Attendants for new and existing county facilities. The applicant needs to be able to interpret spreadsheets and billing reports. These positions are located at the ITD main office in San Bernardino and will primarily provide remote customer support over the phone and/or email with occasional site visits as needed.
*Official job title: Telephone Service Specialist Trainee; for more detailed information, refer to the Telephone Service Specialist Trainee job description.
EXCELLENT BENEFITS!!! This excellent opportunity also offers a highly competitive benefits package!
CONDITIONS OF EMPLOYMENT
Pre-Employment Process:Incumbent must successfully complete a background investigation (fingerprinting and work history/education check) in addition to a job-related physical exam, including a drug test. pre employ Travel Requirements: Travel throughout the county may be required. Employees will be required to make provision for transportation. At the time of hire, a valid California Class C driver's license and proof of automobile liability insurance must be produced for the individual providing the transportation.
Working Conditions:Employees may be asked to work during unusual hours, inclement weather, and other adverse circumstances.
Promotion:Incumbents in the Telephone Service Specialist Trainee classification are eligible for promotion to Telephone Service Specialist ($54,308 - $74,609) upon meeting the minimum qualifications and receiving a satisfactory work progress report. Employees must qualify for promotion within 12 months or be terminated.
Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.
Minimum Requirements
REQUIRED EXPERIENCE:One (1) year of recent customer service full-time equivalent work experience (within the last 7 years) which involved explaining or describing telecommunication systems to users, and/or supporting staff and managers engaged in telephone systems design, systems support and/or telephony operations and billing, updating systems and department documentation or experience programming telephone systems. Note:Experience must be with an employer that utilizes a large information technology infrastructure.
Desired Qualifications
Education or experience in communication technology, departmental computing, and application support are highly desirable. Certifications in Cisco technologies or experience in Billing systems and Work Order systems are very advantageous. Experience in County equipment purchasing procedures is desirable. Experience with interpreting spreadsheets, floor-plans and billing reports is desired
Selection Process
Application Procedure: To be considered for this excellent opportunity, please complete and submit the online employment application and supplemental questionnaire by the filing deadline. Candidates are encouraged to complete and submit their application as soon as possible. Resumes will not be accepted in lieu of the application and supplemental questionnaire.
Qualified applications will undergo a competitive evaluation of qualificationsbased on the information provided in your Application and the Supplemental Questionnaire; resumes will not be reviewed. The most highly qualified candidates, based on the evaluation results, may be referred for interview. Be sure to include in your application and Supplemental Questionnaire any relevant experience and education that demonstrates that you meet the minimum requirements as it will be used to competitively evaluate your qualifications.
All communications regarding the remainder of the selection process will be via email.Please be sure the email provided on this application is always current; it is your responsibility to update your personal information. Update your Spam, Junk, Bulk, and Firewall settings as needed to ensure that you receive all information pertaining to this recruitment.
To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application.
If you require technical assistance, please click HERE to review the Government Jobs online application guide, or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application.
EEO/ADA:San Bernardino County is anEqual Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants.
ADA Accommodation:If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline.
Veterans’ Preference:Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. Click here for information and instructions to request Veteran's Preference points.
Please click HERE for important Applicant Information and the County Employment Process.
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