Job Abstract

San Mateo Medical Center is seeking a motivated professional to fill the position of Patient Centered Medical Home Integration and Implementation Manager.

Through growth and change, San Mateo Medical Center (SMMC) remains committed to providing quality medical care to meet the health needs of the community. Our commitment is to provide quality patient centered care with a compassionate touch.

Under general direction of the Deputy Director of Ambulatory Services, The Patient Centered Medical Home (PCMH) Integration and Implementation Manager – Ambulatory Services is responsible for three areas:

• Providing program planning, development, Implementation, and review of the PCMH model implementation and evaluation at the SMMC. This includes leading implementation of the PCMH Pilot to successfully accomplish program goals, develop educational curricula and support performance improvement initiatives.
• Integrating specialty clinics, in-patient hospital department, ancillary services, community, and Whole Person Care program as it relates to care coordination of services, ambulatory care workflows, systems, and processes with other SMMC services lines to ensure comprehensive and seamless flow in a Patient-Centered Medical Home model of care.
• Developing sustainable systems that ensure new patient access across primary care clinics. Monitors and manages New Patient Connection Center staff handling inbound and outbound calls from providers, patients, and families. Works with Associate to the Chief Nursing Officer on New Patient Connection Center triage policies, referral procedures and performance metrics, including quality standards.

• Three years of supervisory experience.
• Two years of direct relevant experience can be substituted if candidate possesses a Master's degree.
• A Master's in Public Health, Health Administration or Business Administration is preferred.
• Knowledge of local, state, and federal health policy affecting care delivery operations.
• Ability to establish and maintain effective working relationships with co-workers and SMMC employees at all levels in routine, emergency, and emotional situations.
• Proficient with web based information systems and Windows software, Word, Excel, Visio, and PowerPoint.
• Experience using Performance Improvement models (such as LEAN, Six Sigma, A3).
• Knowledge of budget preparation and management, Risk Management principles, regulatory and specialty standards and requirements, i.e., TJC, Title 22, OSHA, OBRA, and other appropriate standards

• Facilitates implementation of the SMMC's PCMH Initiative.
• Produces reports and metrics emphasizing key goals, staffing allocation, program evaluation, patient experience, accomplishments, and clinical outcomes.
• Advises PCMH program leaders on the development, communication and implementation of key issues related to PCMH Pilot, including:
  1. Clear vision and strategy on how SMMC will successfully transform to PCMH model.
  2. Expected timeline for practice participants to implement agreed upon strategy.
  3. Other activities and policies that support effective and measurable system transformation.
• Monitor industry trends and published research related to PCMH, clinical quality improvement, and other projects.
• Conducts needs assessment of San Mateo Population. Partner with varying departments and other relevant provider organizations or statewide groups, as applicable, to coordinate and align quality improvement efforts to direct PCMH.

• Works with Specialty Clinic Medical Director.
• Collaborate with Associate to the Chief Nursing Officer patient's care coordination efforts across the continuum
• Collaborate with Whole Person Care integration of workflows and processes across the continuum of care.

• Maintains accountability of standard work for call center staff and with a goal to improve patient experience, access to appointments and reduction of dropped calls.
• Investigates and responds to stakeholder complaints and comments regarding access, appointments and referrals with appropriate follow-up in a timely manner. Identifies areas for staff development and ensures appropriate training is received.

Duties may include, but are not limited to, the following:

• Plan, direct, monitor and evaluate the effectiveness of comprehensive County-wide health-related services and programs, including needs assessment, program design and planning, implementation, evaluation and regulatory enforcement.
• Direct, coordinate, and participate in the development and implementation of program goals, objectives, policies, procedures and priorities that balance both mandated services and community health care needs.
• Act as liaison between senior level management, advisory boards and commissions, regulatory bodies and program staff to ensure that all appropriate policies and guidelines are followed, and that programs are funded with adequate resources to maintain mandated and expected levels of service.
• Maintain an effective working relationship with a variety of public and private organizations, including other Health Services Agency staff, County departments and agencies.
• Consult with other program managers on relevant program issues; develop alternative strategies for dealing with community health needs and assist in the implementation of solutions as necessary.
• Conduct or participate in negotiating contracts with outside vendors, consultants or organizations; monitor and evaluate fiscal and legal liability of same.
• Act as advocate and spokesperson in the community in support of programs and services; interpret, explain, and direct the enforcement of community health-related standards, codes and regulations.
• Prepare, administer and monitor the approved program budget to ensure the accomplishment of objectives within budget restrictions.
• Provide highly complex staff assistance to senior level management and related commissions and advisory boards on program issues.
• Prepare detailed written reports, policies, procedures and contracts.
• Select, supervise, train and evaluate managerial, professional, technical and clerical subordinates.
• Perform related duties as assigned.

Knowledge of:

• Principles and practices of public administration, and program management, including planning, implementation and evaluation and reporting.
• Principles and methods of community health services, including current trends in education, research, treatment, prevention, rehabilitation, environmental health or related services.
• Laws, codes and regulations governing community health care and knowledge of County, state and federal legislative developments applicable to contemporary health issues.
• Organizational, personnel and fiscal management within a multi-faceted, community-based program setting.
• Community resources and public/private services and funding sources.

• Identify and analyze complex community health issues and problems.
• Plan, organize, and coordinate programs and services on a comprehensive, County-wide level to meet community needs.
• Integrate a variety of activities and services to achieve program goals, objectives, and priorities.
• Apply principles and techniques of community organization.
• Speak effectively to diverse audiences, including clinical, professional, civic and citizen groups.
• Maintain cooperative working relationships with other program managers and staff, other agencies and the community; enlist and mobilize community support for programs.
• Prepare complex and detailed written reports, program policies, procedures and contracts.
• Train staff and coordinate activities of contractors, volunteer groups and staff.

• Education: Bachelor's degree in public health, nursing, social work, public administration or a related discipline.
  
• Experience: Two years of administrative or managerial experience in a health, social or community services organization, including significant responsibility for one or more of the following: program and budget development, funding, utilization, coordination of community resources or program evaluation.