Job Abstract

Provide direct technical support to associates in person and remotely - Understand Mac iOS fundamentals - Understand MDM for device management specifically for Mac devices - Create end user/support documentation specific to Mac devices - Open and close tasks within Remedy/ SMART IT or similar platform - Utilize Bomgar to troubleshoot remote clients - Follow PCI Protocols - Troubleshoot audio/visual hardware and software - Install and troubleshoot printers and network software to control access t... more details

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