Job Abstract

MISSION

To ensure a pleasant and enjoyable dining experience for all customers at Citrus Grill Restaurant. Greet customers with a smile as they are seated, describing the daily specials and offering to take drink orders. Take customer orders in a service-oriented manner, demonstrating complete knowledge of all menu items and ingredients, employing suggestive selling skills where appropriate. Recognize regular customers and anticipate their needs. Process orders promptly, and deliver meals as soon as they are prepared by the kitchen. Check in with assigned tables often, and process payments efficiently. Offer a parting wish to all customers and thank them for coming to our restaurant.

REPORTS TO

Food and Beverage Manager

DRIVERS of SUCCESS

• Personable, Friendly Demeanor
• Customer Service and Cleanliness Obsession
• Team Player, Leadership Skills
• Professionalism, Responsibility
• Enthusiasm, Hustle, Achievement Orientation
• General Food Service/Restaurant Knowledge and Experience

PRIMARY RESPONSIBILITIES

• Warmly greet customers to the Restaurant as they are seated (get to know and use the names of regular customers)
• Offer a menu to each customer, describe the daily specials, ask if they would like water, and take drink orders
• Assist customers in selecting their food orders; make suggestions where appropriate
• Promote daily specials, new menu items, and healthy alternatives for those interested in low-fat meals
• Be knowledgeable about all menu items, their garnish, contents and preparation methods; be prepared to answer any customers questions in a direct, concise way
• Be flexible with customers regarding special requests; allow substitutions wherever possible
• Enter orders into the POS system promptly; make sure special requests are spelled out plainly for the line cooks; return menus to the station
• Check in with assigned tables; refill drinks as needed or requested; give customers updates on their order as appropriate
• Deliver meals to customers as soon as they are prepared by kitchen; double-check to ensure accuracy of order as prepared
• Stop by at least once to make sure customers are enjoying their meal and have everything they need
• Bring customers their check at the appropriate time; never have them wait
• Process customer payments accurately and efficiently; no voids or deletes without management approval
• Offer all customers a parting wish and thank them for coming to the Restaurant
• At start of shift, check assigned station to ensure neatness, cleanliness and stocking
• Bus tables; ensure table tops are clean and dry; condiments stocked; places set (four per table)
• Keep soda stations stocked with silverware, napkins, glasses, pitchers, wet and dry rags
• Refill condiment containers, water pitchers, coffee pots, etc. as needed
• Follow all Restaurant opening and closing procedures for servers as outlined by the Food and Beverage Manager and as applicable
• Assist with catered functions (in both the conference room and restaurant) as requested
• Cross-train in other restaurant positions
• Other responsibilities as assigned by the Food & Beverage Manager

ESSENTIAL PHYSICAL REQUIREMENTS

Qualified candidates, with or without reasonable accommodations, must be able to:

• Write, read, speak, hear and see
• Stand and walk for prolonged periods
• Bend, lift and carry up to 40 lbs.
• Perform manual dexterity and coordination – handling breakables and hot dishes
• Perform general housekeeping work