Job Abstract

Minimum Education Bachelor's Degree Bachelor's degree in information technology, computer science, healthcare informatics, or a related field. (Required) Master's Degree (Preferred) Minimum Work Experience 5 years Experience in healthcare with a focus on developing programs, improving processes, and leading projects (Required)
Required Skills
/ Knowledge Demonstrated leadership and management skills. Excellent written and verbal communication skills. Maintains relationships with internal and exte... more detailsrnal stakeholders. Familiar with department budget and financial management, audit compliance, and personnel management. Functional Accountabilities. Program Administration Develop, implement and evaluate ITSM programs, services, policies and procedures, and performance standards to achieve departmental goals. Administer programs within budgetary guidelines. Troubleshoot operational issues and develop action plans to resolve. Ensure compliance with CNMC policies and procedures and with regulatory standards. Liaise with senior leaders across CNMC departments to strategize and launch new initiatives. Lead, facilitate, and/or participate actively in Department management, team, and project meetings. Establish, build and sustain professional contacts for the purpose of building networks of people with similar goals and interests. Budget and Financial Planning Participate in financial planning and budget preparation. Monitor the financial performance of teams within the Department; track, monitor, and evaluate budget for all line items. Work with financial personnel within CNMC and outside stakeholders to ensure compliance with departmental budget. Design and produce statistical and financial data/reports to support the operation of the Department and to guide its future initiatives. Track revenue/expense increases/decreases and participate in decision-making as to appropriate actions and facilitate necessary actions. Operations Management Explore new methods to improve operations and work with various constituencies to gain acceptance and support implementation efforts. See the potential in and understand the use of resources and decision-support tools in process and performance improvement. Communicate operational issues and progress towards goals to ITSM Manager and others as appropriate. Facilitate follow-through to action items. Organizational Accountabilities. Organizational Accountabilities (Staff)Organizational Commitment/ Identification Anticipate and responds to customer needs; follows up until needs are met Teamwork/ Communication Demonstrate collaborative and respectful behavior Partner with all team members to achieve goals Receptive to others' ideas and opinions Performance Improvement/ Problem-solving Contribute to a positive work environment Demonstrate flexibility and willingness to change Identify opportunities to improve clinical and administrative processes Make appropriate decisions, using sound judgment Cost Management/ Financial Responsibility Use resources efficiently Search for less costly ways of doing things Safety Speak up when team members appear to exhibit unsafe behavior or performance Continuously validate and verify information needed for decision making or documentation Stop in the face of uncertainty and takes time to resolve the situation Demonstrate accurate, clear and timely verbal and written communication Actively promote safety for patients, families, visitors and co-workers Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance Inventa Towers (L 065) 1 Inventa Place Silver Spring 20910