The Casual Dining Host/ Hostess is the first point of contact for our customers and will display an upbeat and professional demeanor at all times. All Candidate will display scripted dialogue and address all customers by Mr./ Miss. And last name. The Host/ Hostess position is responsible for all customer communication, including general inquiries and walk up reservations. The position is also responsible for entering walk up reservations into the Open Table system according to the business rules... more details
JOB SUMMARY:
The Casual Dining Host/Hostess is the first point of contact for our customers and will display an upbeat and professional demeanor at all times. All Candidate will display scripted dialogue and address all customers by Mr./Miss. And last name. The Host/Hostess position is responsible for all customer communication, including general inquiries and walk up reservations. The position is also responsible for entering walk up reservations into the Open Table system according to the business rules set by the restaurant Management. All Hosts/Hostesses are required to offer a warm farewell and thank our guests for dining with us at the restaurant. The front door Host/Hostess will welcome all of our guests, check for reservations and escort out guests to their tables.
KEY JOB FUNCTIONS:
Conforms to standard uniform and dress code and displays all the appearance standards in the policy and procedure document. Staff is well-groomed, attired in clean, crisp, well-maintained uniforms with proper fitting
Arrives to workstation and begins pre opening checklist.
Responsible for menu cleanliness and inspects all food, lounge and beverage menus for stains, bent pages, and complete pages.
Daily interface with Open Table reservation systems to check reservations for the night and ensure that table blocks are enforced based on reestablished business rules.
Checks with the Manager on duty to review reservations and understand the number of stations that will be in use for the evening.
Provide real time communication to floor management on walk in volume and VIP customers.
Provides differentiated service standards to Diamond and Seven Star Customers.
Maintains seating lock for VIP customers and communicates with floor management when additional volume of VIP guests are requiring tables.
Candidates are required to attend all pre shift meetings so that they are educated on property wide events and promotional events within Jack Binion’s Steak.
All Host/Hostesses are trained to describe in detail the preparation methods and ingredients associated with any item on the menu. Explain menu highlights and promote specials to guests at the door.
Servers will be required to attend all training session and vendor tastings.
Host/Hostesses are required to learn and follow all steps of service when necessary.
Host/Hostesses are required to interface with the lounge “Hostesses? to assist with seating, and pre bussing of lounge and bar tables of glassware, chinaware and linens.
Host/Hostesses are required to assist with furniture alignment in the lounge and bar, police the floor for garbage.
As necessary the Host/Hostess will use a carpet sweeper to tidy up any of the carpeted areas in the dining room.
Candidates will keep their working space (podium) in proper order with clean and tidy sight lines.
EDUCATION and/or EXPERIENCE:
High School Diploma or Equivalent, College or Food and Beverage degree preferred.
Major Hotel or chain restaurant experience as a greeter or Host/Hostess preferred.
Microsoft, Word and Excel experience required.
Ability to bend over, lift, and carry ten entrees on an oval (approximately 50-60 pounds).
Ability to work 10-14hour shift with 90% of that time spent standing and walking with 10% of shift spent sitting working on computer.
Candidates must be certified to operate and input information into Open Table and Micros.
WORK ENVIRONMENT:
High volume, fast paced, frequent interruptions.
Must interface well with co-workers and management.
Long hours involved, flexible working hours and available on weekends and holidays.
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