Job Abstract

Provide direction, guidance, and oversight for Tier 1 support services that include Monitoring; Analysis; Technical troubleshooting and problem-solving; Triage and Escalation to other support entities as needed; Tracking; Reporting; and Closing service requests. Ensure first-line investigation and diagnosis of all incidents, logging all details. Manage technical services and support at the Tier I level, including WAN and LAN connectivity, routers, firewalls, and other network devices and tools; ... more details

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