Your career deserves... MORE OPPORTUNITIES Paradies Lagardère is an award-winning and innovative Airport Concessionaire. We are looking for passionate individuals to fill our roles in a retail and dining environment that is diverse and inclusive. Our part-time and full-time opportunities will find you immersed in a rewarding environment in our award-winning concepts that have kept travelers coming back year after year. POSITION REQUIREMENTS: Demonstrated selling experience in a fast paced, servi... more details
Your career deserves... MORE OPPORTUNITIES
Paradies Lagardère is an award-winning and innovative Airport Concessionaire. We are looking for passionate individuals to fill our roles in a retail and dining environment that is diverse and inclusive. Our part-time and full-time opportunities will find you immersed in a rewarding environment in our award-winning concepts that have kept travelers coming back year after year.
POSITION REQUIREMENTS:
Demonstrated selling experience in a fast paced, service-oriented retail setting; excellent understanding of the company standards, processes policies and practices
Demonstrated ability to train, coach and mentor a team of sales associates on customer service and standards, processes policies and practices
Demonstrated ability to provide supervisory guidance to a team and instill trust
Must be able to perform a 45- hour minimal weekly work schedule
DUTIES AND RESPONSIBILITIES:
Put the customer first at all times (internal and external)
Be a best in first class service role model and champion by providing on the job training & guidance to sales associates consistent with company practices, including recognition of FCS monthly recognition for above and beyond service
Foster and role model an excellent employee experience where quality & engagement are promoted through the store
Create and maintain good working relationships with fellow associates
Ensure consistency of store associates' performance and deliverables through application of timely coaching & performance management practices (including appropriate progressive discipline where applicable), in consultation with the AM where appropriate. Be able to resolve complex customer service issues and escalate as required
Maintain store appearance with respect to merchandising, housekeeping and maintenance standards consistent with visual merchandising guidelines
Where required, be efficient and accurate with receiving, merchandising initiatives, product returns, POS, cash auditing and handling, etc.; identifying and addressing deficiencies with associates, management and LP as applicable in a timely manner
Where required, completion of store schedules and store payroll processes
Follow company policies and procedures and maintain a safe working environment
Key Holder (open and close store), where required
EDUCATION, EXPERIENCE, CERTIFICATIONS:
45 hour work week (this includes 5 hours overtime each week)
Weekend availability is a must
Open availability- opening shift starts at 3:30am, closers may be on shift until 9:00pm-9:30pm
High school diploma or equivalency required
Minimum 2 years experience in a retail or customer service leadership role is preferred
Ability to work various shifts in a 7/365 team orientated environment
Excellent customer service skills and an ability to communicate effectively using the English language
Self-starter able to prioritize and handle various tasks simultaneously
Ability to adapt to changing priorities and unexpected situations
Proficiency required in reading, writing, and mathematics
Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable Department of Transportation requirements
Computer work, heavy lifting (40 lbs.), long standing periods, climbing lifting, bending, nights or weekend work, based in a store or group of stores; early morning, evening and weekend work and holidays
Comply in all respects with the provisions of the Standards of Business Conduct Policy
Great Reasons to Work with Us
Career advancement opportunities
Fun Work Environment
Medical Benefits
Company Paid Time Off
Premium pay for Worked Holidays
401K Program
On-line Learning system
Associate recognition Programs
Merchandise and dining discounts
Transportation and parking space assistance
How you can Make a Difference
Working for Paradies Lagardère provides you with the opportunity to create a meaningful and positive impact on your community and the environment.
As airport travel returns to normalcy in a post-COVID-19 world, our nationwide employees are upholding the highest safety and health standards to maintain a comfortable environment our customers can trust.
Must have the ability to communicate and partner with the General Manager, vendors, and airport staff to ensure proper compliance to rules and regulations for deliveries and movement of merchandise throughout the platform.
Provide best in class customer service through efficient inventory control processes and distribution.
Proper utilization and respect for company issued tools and resources, with applications based on security practices of work environment.
Create and maintain good working relationships with fellow Associates.
Maintain warehouse appearance with respect to creating a safe working environment in compliance with Health & Safety regulations, housekeeping, and maintenance standards.
Efficiently and accurately conduct receiving, cycle counts, product returns, transfer transactions, etc. on our handheld or Company equipment.
Efficiently and accurately complete any required process controls (paperwork, etc.).
Ensure consistent application of stock security as per defined processes.
Be able to resolve inventory control issues and escalate as required.
Identify and report to Management discrepancies according to defined process.
Accountable for compliance with all local, state, federal laws and regulations including those relating to food safety.
Follows correct First In, First Out process.
Maintain good time management.
Whether working in an on-trend national brand, or an iconic concept from the local community, you will create and deliver first-class experiences for the traveling public.
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