Job Abstract

Provides onsite Service Desk and end user support for devices such as laptops, desktops, printers, label printers, and monitors as well as Windows 7/10/11 environment that uses Office 365. Installs and maintains printers, desktops, laptops, phones, and other hardware as necessary for new hires, desk transfers, or replacement of faulty/broken IT equipment. Speaks with users over the phone, in person or via online chat to understand and efficiently troubleshoot technical issues. Manages IT invento... more detailsry including asset tracking, logging, and deployment of machines. Assists with defining IT supplies and hardware that may need to be ordered such as required including phones, desktops, laptops, printers, etc. Supports user operations and respond to Service Desk tickets in a timely manner. Works directly with other EBS resources and/or third-party vendors to troubleshoot and escalate issues as necessary. Performs other duties/projects as needed such as the imaging, configuration, and deployment of computers and/or the refresh of existing computers by taking backups of data, upgrading systems as needed and installing new software or hardware solutions. Documents technical support procedures and maintains customer records. Creates documentation and technical artifacts as required in support of the technical environment, assigned projects and policies and procedures. Assists with the management of EDR and other IT security related issues within the scope of IT Services & Support.
Qualifications
Associate degree in Information Technology, Computer Science, Networks or a related field, or equivalent education and work experience required. Minimum of 3 years of experience with focus with Windows 7/10, computer repair, imaging, deployment and troubleshooting in a 50 person company. Comp. TIA (A ) or equivalent certification a plus. Some experience working with Active Directory highly desired 2 years managing Windows 10 based desktop infrastructure. Experience working with Office 365/ Azure a plus. Skills/ Abilities:Excellent verbal and written communication skills. Experience working with Veaam backup and recovery desirable. Must be able to work independently. Experience with computer imaging software, ideally Acronis, highly desirable. Must have a good technical acumen. Must be able to work in a team environment. Must have excellent attention-to-detail. Must be able to adapt and flex to a changing environment. Must be customer focused. Must be able to learn quickly in a fast-paced environment. Required to have close visual acuity to perform such as: viewing a computer screen. Required to maintain a static position, talking, hearing, seeing and repetitive motions. Must perform essential functions of this job maintaining network, server and related hardware. Occasionally lift and/or move 20-35 pounds, and/or 35-80 pounds.