Our client, a Global Medical Device Manufacture has an immediate opening for a Sales Operations Associate for an 14-month Contract. Our client offers results-driven people a place where they can make a difference - every day! You will also have the opportunity to work with other like-minded, self-directed and detail oriented Top Talents in an extremely collaborative and professional environment. The Commercial Operations (CO) Associate is a regional role supporting the execution of processes and... more details
Our client, a Global Medical Device Manufacture has an immediate opening for a Sales Operations Associate for an 14-month Contract. Our client offers results-driven people a place where they can make a difference - every day! You will also have the opportunity to work with other like-minded, self-directed and detail oriented Top Talents in an extremely collaborative and professional environment.
The Commercial Operations (CO) Associate is a regional role supporting the execution of processes and operational activity to enhance service levels and supports revenue growth, operating margins and driving a culture of customer service excellence. This role will require strong collaboration and engagement with other internal functional teams and externally with regional sales reps. The Associates will provide support to ensure all tactical aspects of entire operational activities are managed for the assigned region. The position will support adoption and utilization of commercial systems (ERP, CRM, Customer Complaint) and strengthen partnership with regional sales team. The primary responsibility of this position is to ensure effective fulfillment of products and drive a process which meets the needs of the business.
HOURS ARE 8am to 5pm ET
Position Description (Principle Duties and Responsibilities)
Drive the creation, maintenance and adherence performance metrics for assigned region (OTIF; Fill Rate; First Time Right and BO level).
Act as primary interface between regional sales team members and Divisional HQ to support fulfillment of daily Inventory needs for surgery demand within assigned region.
Collaborate with various stakeholders to Optimize Field Instrument and Implant configurations and order fulfillment process.
Coordinate movement of inventory across assigned region and ensure accurate transactional information is available through CRM and ERP platform.
Partner with sales team to optimize the movement of product with least cost to the organization.
Responsible for working with the CO Team Leaders leader to proactively resolve known inventory constraints by collaborating with other regional team members.
Effectively communicate to stakeholders order status and drive oversight of order fulfillment process enabling high level of order service level.
Determine root cause and corrective action in case of order problems.
Train and develop through knowledgebase on Spine Product portfolio to ensure accuracy in interpretation of customer needs.
Support in identifying and measuring KPIs for measuring order fulfillment and customer satisfaction.
Participate in documenting current processes and assisting in developing best practices roadmap for Spine Divisions Commercial Operations Team.
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