Job Abstract

Supervises and oversees the day-to-day activities related to the diagnostic imaging services that may include radiography, fluoroscopy, mammography, ultrasound, computed tomography, nuclear medicine and/or magnetic resonance imaging services. Ensures consistent delivery of high value quality services to support effective outcomes. Oversees and facilitates daily operations, and liaises with other patient care departments to ensure service integration, and safe and effective delivery of services. ... more details

Organization:

MPHS-Mills-Peninsula Medical Center

Position Overview:

Supervises and oversees the day-to-day activities related to the diagnostic imaging services that may include radiography, fluoroscopy, mammography, ultrasound, computed tomography, nuclear medicine and/or magnetic resonance imaging services. Ensures consistent delivery of high value quality services to support effective outcomes. Oversees and facilitates daily operations, and liaises with other patient care departments to ensure service integration, and safe and effective delivery of services. Establishes work priorities, and assists staff in resolving operational issues/problems. Implements and enforces adherence to department, affiliate, operating unit, and/or system standards, policies and procedures, the Joint Commission (TJC) standards, and applicable laws and regulations Identifies and implements cost savings and best practices, using Lean or other process improvement methods and concepts. Collaborates with others to coordinate services, streamline and standardize workflows and procedures, and/or drive positive outcomes.

Job Description:

These Principal Accountabilities, Requirements and Qualifications are not exhaustive, but are merely the most descriptive of the current job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, staff changes, workload, or technical development).

JOB ACCOUNTABILITIES:

Working Supervisor
• Patient care technologist

OPERATIONS:
•Supervises and oversees the day-to-day activities related to the delivery of diagnostic imaging services, ensuring consistent delivery of high value quality services to support effective outcomes.
•Oversees and facilitates daily operations, and liaises with other patient care departments to ensure service integration, and safe and effective delivery of services.
•Makes daily rounds with patients to ensure appropriate patient care and conduct service recovery when necessary
•Makes daily rounds with staff to ensure staff have appropriate tools and resources to complete assignments accurately and timely.
•Serves as a clinical resource to team, providing direction for issue/problem resolution and responding timely to escalated issues.
•Develops and implements standard work, processes and workflows to ensure effective and efficient operations while soliciting feedback from staff.
•Leads continuous improvement efforts using Lean or other process improvement methods and concepts, and implements recommendations.
•Implements and enforces adherence to department, affiliate, operating unit, and/or system standards, policies and procedures, TJC standards, and applicable laws and regulations
•Ensures maintenance of appropriate records and level of supplies.
•Promotes efficient and effective communications between departments to improve and standardize work flows.
•Collaborates with others to coordinate services, streamline and standardize work flows and procedures, and/or drive positive outcomes.
•Identifies areas of non-compliance or vulnerability, developing, recommending and implementing corrective action plans to address or minimize risk.
•Keeps leadership informed of operations, and escalates complex issues requiring higher level direction.
•As necessary, responds to emergencies and/or calls from staff after regular operating hours.
•May participate in and/or facilitate ad-hoc committees and task forces.


PEOPLE:
• Supervises assigned staff, makes or provides input into hiring and termination decisions, develops work schedules, and reviews and approves timekeeping records.
• Sets and maintains expectations with all direct reports, and holds individuals and work teams accountable.
• Evaluates staff performance and recommends associated merit increase. Provides constructive feedback, coaching and counseling. Implements disciplinary actions and/or performance improvement plans to achieve desired performance. Works with leadership when major disciplinary action is necessary and, if appropriate, in consultation with Human Resources.
• Provides opportunities for career development, role expansion, and cross-training.
• Develops department training and orientation plans, ensuring staff meets competency requirements and participates in appropriate education and training programs.
• Conducts staff meetings for informative and educational purposes.
• Responds timely to alleged violations of policies, procedures, regulations and standards of conduct by evaluating or recommending the initiation of investigative procedures.
• Ensures staff maintains current and appropriate professional credentials.


FINANCIAL MANAGEMENT:
• Assists in meeting financial targets by effectively managing and utilizing personnel and resources.
• Manages and monitors staffing to minimize labor costs.
• Monitors expenses and works with leadership to develop and implement corrective actions plans to address unfavorable variances.
• May participate in the operating and capital budgeting process.


PLANNING:
• Participates in departmental goal setting process, and communicates goals to staff.
• Monitors staff productivity, ensuring optimal use of resources and makes appropriate changes in response to fluctuations in workload.
• Provides input to leadership chain of command on current and future needs of personnel to meet needs of clients and/or operational demands.
• May prepare reports and/or analyses, identifying operational trends and recurrent issues, and recommends and implements course of action.


• During peak periods or emergencies, may perform tasks to support patient care.
• May assume responsibilities of manager role during his/her absence.



EDUCATION:

HS Diploma or General Education Diploma (GED)

CERTIFICATION & LICENSURE:

BLS-Basic Life Support Healthcare Provider

ARRT - Radiography - American Register of Radiologic Technologists

OR CRT-Certified Radiologic Technologist

OR NMT-Certified Nuclear Medicine Technologist

OR ARDMS-American Registered Diagnostic Medical Sonographer

OR CT-Computed Tomography

OR RHM-Radiology Mammography

OR ARMRIT-Certified MRI Technologist

OR RCS-Registered Cardiac Sonographer

TYPICAL EXPERIENCE:

5 years of recent relevant experience.

SKILLS AND KNOWLEDGE:

Knowledge and understanding of applicable local, state, federal and other health care regulations and requirements – e.g., TJC, Medi-Cal, Medicare.

Demonstrated leadership skills, including team building, and coaching/mentoring with the ability to motivate and engage others.

Seasoned knowledge and solid understanding of operations and workflows and how department’s process/workflow impacts other flows or departments.

Demonstrates ability to identify and resolve technical and operational issues problems as guided by policies, and procedures, or guidance from leadership.

Ability to build and establish effective working partnership with employees, peers and/or leaders to achieve business objectives.

Demonstrates ability to handle confidential and sensitive issues.

Verbal and written communication and interpersonal skills.

Ability to handle difficult circumstances and make sound business decisions with little direction.

Demonstrates ability to work in a dynamic and fast-paced environment with changing business priorities.

Demonstrates organizational and time management skills, with the ability to prioritize multiple projects while delivering quality service/achieving business results.

Demonstrates commitment to providing exceptional customer service and responding to customer needs/requests in a prompt, courteous manner.

Familiar with MS applications – WORD, Excel, PowerPoint and Outlook

This list of job elements, responsibilities, skills, duties, requirements, or conditions is not exhaustive, but is merely the most descriptive of the current job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, staff changes, workload, or technical development).
Pay Range:73.21-86.04

Job Shift:

Days

Schedule:

Full Time

Shift Hours:

8

Days of the Week:

Monday - Friday

Weekend Requirements:

As Needed

Benefits:

Yes

Unions:

No

Position Status:

Non-Exempt

Weekly Hours:

40

Employee Status:

Regular

Number of Openings:

1

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $73.23 to $98.85 / hour

Qualified applicants with arrest and conviction records will be considered for employment. Applicants for specific positions are still required to disclose certain convictions during the application process, and those convictions may also be considered in determining eligibility for employment in accordance with applicable law.

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