The Office of Financial Aid is seeking a student to provide a variety of tasks to assist the office. Required Qualifications Must be reliable, dependable, and able to follow instructions and work independently, using pre-established guidelines Ability to maintain strict confidentiality Customer service skills Willingness to ask questions when something is not known Ability to speak clearly and professionally Attention to detail and accuracy Computer skills (Proficiency in Microsoft Word, Excel, ... more details
Student Worker - Office of Financial Aid Customer Service Academic Year 2024-2025
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Please see Special Instructions for more details.
Previous experience is not required. We will provide training to all.
A cover letter and resume are optional but preferred.
We encourage you to upload your class schedule, which will help us to assist you with determining the best working hours during your academic and extra-curricular schedule.
Staff Posting Details
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Position Information
Requisition Number
Stu333P
Position Type
Student Worker
Department
Department of Student Workers
Job Title
Student Worker - Office of Financial Aid Customer Service Academic Year 2024-2025
Classification
Student Worker
Pay Rate
Starting rate $11.00/hr
Position Summary Information
Hours per week
Up to 20 hrs/week
Days Worked
Flexible
Hours/Shift worked
Flexible
Posting Detail Information
Job Summary/Basic Function
The Office of Financial Aid is seeking a student to provide a variety of tasks to assist the office.
Required Qualifications
Must be reliable, dependable, and able to follow instructions and work independently, using pre-established guidelines
Ability to maintain strict confidentiality
Customer service skills
Willingness to ask questions when something is not known
Ability to speak clearly and professionally
Attention to detail and accuracy
Computer skills (Proficiency in Microsoft Word, Excel, etc.)
Willingness to perform varied duties
Ability to multitask and work with multiple projects at one time
Work well independently and in a team setting
Can maintain at least a 2.25 GPA (cumulative)
Preferred Qualifications
Previous experience working in an office setting
Reflect the diversity of our student population
Bilingual or Multi-lingual
Due to the extensive training involved, preference is given to applicants who are able to work, not only during the fall and spring semesters but also over the winter and summer breaks.
Job Duties
Tasks may include but are not limited to:
Answer general emails in the Financial Aid inbox
Scanning/indexing documents into OnBase imaging system
Customer service tasks such as:
Answering emails, working referrals, taking messages, and scheduling appointments accordingly
Greeting walk-in guests and answering general financial aid questions
Access general information in Banner system
Organize, stamp, and deliver documentation to an appropriate staff member
Outreach to students (telephone, email)
Occasionally assist with data entry
Assist students with outstanding requirements
Assemble mailings
Filing
Other duties as assigned
Working Conditions and Physical Effort
Be able to sit and use a computer for the length of shift
Posting Open Date
06/20/2024
Posting Close Date
10/01/2024
Special Instructions to Applicants
Previous experience is not required. We will provide training to all.
A cover letter and resume are optional but preferred.
We encourage you to upload your class schedule, which will help us to assist you with determining the best working hours during your academic and extra-curricular schedule.
Quicklink for Posting/Requisition
https://jobs.millersville.edu/postings/11820
Documents Needed to Apply
Required DocumentsOptional Documents
Cover Letter/Letter of Application
Resume
Class Schedule
Supplemental Questions
Required fields are indicated with an asterisk (*).
* Are you currently attending Millersville University or will be at the time of employment?
Yes
No
* What days/hours are you available to work?
(Open Ended Question)
* What is your current major/minor?
(Open Ended Question)
* What is your expected graduation date?
(Open Ended Question)
* Are you available to work during the summer and/or winter breaks?
Yes
No
Maybe
* What is your experience with or knowledge of Financial Aid?
(Open Ended Question)
* Are you currently on Millersville University Student Payroll?
YES - I have another job on campus and am in the student payroll system.
IN PROCESS - I am in the process of completing new hire paperwork with the Student Payroll Office for another job on campus.
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