Job Abstract

ID

2024-23495

Company

TDS Telecom

Pay Range

$70,100.00 - $113,900.00

Sign-On Bonus

2,000

As a Senior Account Manager, you will be responsible for the overall care, growth and retention of a commercial customer base or book of business (“BOB”) in a named account base, as well as growing new logo sales. Your primary responsibility is to grow New and Existing TDS revenues, increase market and product penetration, and improve overall profitability. This is achieved by increasing the penetration of TDS products by finding and creating opportunities for higher-end IP applications and solutions.

*This position will report to the Saint Marys, GA office located at 103 Martha Drive.*

*Senior Account Managers are targeted to make $78,840+ per year (Base + Commission)*

What’s in it for you?

• UNCAPPED monthly commission!
• Full Benefits Package – Beginning on first day of employment!
  • Medical, Dental, Vision, and Life Insurance
  • 3 Weeks Vacation and 2 Weeks Sick Time!
  • Paid Holidays!
  • 401k eligible after 30 days with excellent company match
• Discounted TDS services!

You will be a solution seller by identifying opportunities to leverage TDS’s full complement of solutions and technology offerings, which encompass: hosted and premise based VOIP solutions, managed services and web security. You will be responsible and accountable for maintaining and growing an existing customer base as well as developing and selling new business opportunities.

You will also manages moves, adds, changes, and deletions (MACD) to existing customer accounts, renews existing business customers’ contracts, some of which require responding to RFPs, and proactively attempts to foster new revenue growth by building a funnel. Working in concert with the manager, you will craft a specific sales plan that will chart a course for meeting revenue objectives for their book of business and new customer acquisitions.

You will be required to manage the customer’s expectations by determining the true customer needs and timelines and communicating such expectations accurately throughout the sales process. You will be required to have a thorough understanding of all TDS high end applications and must have knowledge regarding data networks in order to assess existing networks and recommend IP solutions (e.g., managedIP or others as they emerge from Product Marketing).

You will proactively contact your customer base to assess customer loyalty and sales opportunities and proactively cold calls to get new appointments for new sales prospects. You must have a solid understanding and up-to-date knowledge of all processes, procedures and systems that affect their customer base and must be willing to take the lead on resolving customer issues through escalation to the appropriate teams and timely follow-up.

This position can be hired at either an Account Manager (requisition ID #2024-23494), or a Senior Account Manager (requisition ID #2024-23495) level, depending on the skills and qualifications of the candidate. Different job postings exist for each of these positions. Please reference each job posting for the minimum qualifications required for each role and submit an application for each level that you are both interested and qualified for.

The salary listed for this position is encompassing of both the base salary, as well as what one might expect to earn when meeting established sales quotas. The actual offer amount will carefully consider multiple factors, such as relevant skills, qualifications, work experience, location and/or competencies that align with the specified role. We offer uncapped commission incentives, leaving earning opportunities limitless!

TDS Telecommunications LLC (TDS Telecom/TDS®) delivers high-speed internet, TV entertainment, and phone services to a mix of small to mid-sized urban, suburban, and rural communities throughout the U.S. With 1.2 million connections, TDS is a rapidly growing technology company. Powered by fiber optics and new industry-leading technologies, TDS delivers up to 8 Gigabit internet speeds and offers internet-protocol-based TV entertainment solutions along with traditional phone services. TDS also offers businesses VoIP advanced communications solutions, dedicated internet service, data networking, and hosted-managed services. Visit tdstelecom.com.

TDS Telecom, headquartered in Madison, Wis., employs 3,600 people and is a subsidiary of Telephone and Data Systems, Inc. [NYSE: TDS], a Fortune 1000® company. Founded in 1969, Telephone and Data Systems provides wireless, broadband, video and voice; and hosted and managed services to approximately 6 million connections nationwide through its businesses: UScellular, TDS Telecom, and OneNeck IT Solutions. Visit tdsinc.com.

• Manage existing account base. Meet or exceed the sales and revenue growth goals for services and business systems. Make regular contact with the existing account base including proactive customer contact calls and/or personal visits to uncover sales opportunities. Serve as the resource for sales negotiation with existing accounts. Craft sales proposals based upon the customer/company impact prior to making a recommendation or decision. Actively manage the existing base to ensure we retain and grow these account in the future. Provide education on the industry, technology and TDS products and services.

• Identify, contact and build relationships with prospective customers through a combination of telephone and in person cold calls, networking and referrals to obtain appointments.

• Take the lead role and manage customer relationship with named accounts. Handle MACD for named accounts and negotiate customer credits, if needed. Maintain and update current BOB through the Business Sales Reporting (BSR) program.

• Pursue new sales by acquiring accounts, key customers and other new prospect opportunities.

• Identify targets, prospect, set appointment, conduct Needs Analysis Meetings (NAM), provide demos as needed, propose and close the business.

• Keep abreast of new business in the area in order to be able to add to the footprint and provide market relevant business solutions based on local trends.

• Develop an annual tactical new and existing customer growth and retention plan to meet the quarterly and annual goals. Craft and implement a personal action plan. Report activity and monitor progress on a weekly, monthly, quarterly and annual basis. Meet regularly with manager to review overall achievement of goals and address gaps.

• Maintain customer and prospect information, and forecasts utilizing the CRM system.
• Attend industry and trade group meetings and events as needed to increase our corporate visibility, identify business opportunities and develop industry contacts. Maintain relations with contacts and lead sources, which may include after hours events.
• Maintain and enhance technical knowledge through internal and external training opportunities and boost interpersonal skills by attending and/or leading professional development programs.
• Perform other duties as assigned by manager, director or VP.

Required Qualifications

• 3+ years of customer service experience.
• 3+ years inside or outside sales experience.
• 2+ years of telecommunications experience.
• Must have and maintain a valid driver’s license, insurance, and have access to reliable transportation.

Other Qualifications

• Associate or Bachelor Degree in Business Communications, Economics, Engineering or related field preferred.
• Winning “can-do” attitude and strong work ethic as evidenced by a track record of success in business, education or extracurricular activities.
• Ability to clearly and effectively set goals and then attain them as evidenced by a track record of setting goals, creating a work plan, establishing a reward, working diligently, measuring performance, adjusting as necessary and then accomplishing the goal.
• Well organized, good time management skills, ability to multi-task and close attention to detail.
• Customer service experience, motivation to serve and a genuine interest in helping others including both internal and external customers.
• Comprehensive product and application knowledge with the ability to provide a high volume of quality problem resolution to customers.
• Competitive nature, strong passion to sell and succeed coupled with a mastery of our sales processes and practices.
• Time intensity that is evidenced by a track record of seizing the moment and bringing the appropriate amount of energy to solve problems and effect change sooner than later.
• History of identifying problems, gathering data, consulting others, soliciting input, weighing the facts, making decisions and effectively implementing the decision.
• Excellent verbal and written communications skills including the ability to explain complex issues in a clear and thorough manner as evidenced in personal interviews and via telephone-Must have a cell phone.
• Ability to work effectively with customers at “C” and other levels of management.
• Confidence coupled with necessary empathy to quickly set any customer at ease.
• Ability to grasp new concepts and material quickly, willingness to learn and continue to learn as evidenced by formal education or work experience.
• Ability to work independently or interdependently based upon the circumstances.
• Must maintain satisfactory sales quotas.

Do you meet all of the Required Qualifications, but aren't sure if your experience meets the Other Qualifications? We encourage you to apply! Research shows that some candidates may not apply for jobs unless they feel they meet 100% of the qualifications, when, in fact, they have the skills and experience to be successful in the role! Experience and skills come in many different forms and may not always look identical to what we have on paper, but still lead to success in the role. If you meet the Required Qualifications and believe you have what it takes to be successful in the position, apply today!

Benefits

Associates scheduled to work 20 or more hours per week have access to medical, dental, vision, life insurance, a 401(k) plan, and paid time off benefits such as vacation (15 days accrued per year for full-time; pro-rated for part-time associates working between 20-39 hours), sick leave (10 days accrued per year for full-time and pro-rated for all other associates), seven paid national holidays and one floating holiday, paid parental leave (2 weeks after 12 months of employment), among others. Short Term Disability and Long Term Disability coverage is also available for associates working 30 or more hours per week and Education Assistance is available to full-time associates. Associates scheduled to work under twenty hours per week or for a limited term (i.e. interns) are eligible for medical coverage, the 401(k) plan (if 18 or older), as well as sick leave (10 days accrued per year for full-time and pro-rated for all other associates). For more detail on the benefits we offer click here.

At TDS, we embrace Equal Employment Opportunity by valuing our differences and consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by law. To learn about our diversity & inclusion philosophy and culture, click here!