Job Abstract

Provides initial technical assistance to customers seeking help via phone or email Use diagnostic techniques and relevant inquiries to perform remote troubleshooting Guide customers through the problem-solving process and escalate unresolved issues to higher levels of support if necessary Provide accurate information about IT products or services, maintain detailed records of events and resolutions, update customer status and information, and relay customer feedback or suggestions to the appropr... more details
Search Terms: Help DeskHelpSupportJuniorTechnology

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