Charlotte, NC / Salt Lake City, UT - Operations – Applications / Full-time / Remote. As a Know Your Customer Applications Manager, you will be responsible for verifying the identity of customers (Customer Identification Program “CIP”) to a practicable extent, in compliance with Operations and Financial Crimes Procedures, such that the Bank has formed a reasonable belief that it understands the true identity of the Customer. Varo Bank relies on both documentary and non-documentary methods to veri... more details
KYC Applications Manager
Charlotte, NC / Salt Lake City, UT
Operations – Applications /
Full-time /
Remote
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As a Know Your Customer Applications Manager, you will be responsible for verifying the identity of customers (Customer Identification Program “CIP”) to a practicable extent, in compliance with Operations and Financial Crimes Procedures, such that the Bank has formed a reasonable belief that it understands the true identity of the Customer. Varo Bank relies on both documentary and non-documentary methods to verify the identity of Customers and may require additional information during the application process to ensure that the Bank has successfully identified customers at application. This position will be responsible for conducting comprehensive manual application reviews. This role supports the development and execution of early upstream fraud detection and prevention and supports the Bank’s regulatory compliance. The position plays a critical role in identity verification by conducting daily reviews of incoming applications, supporting document validation, and thoroughly documenting all decisions.
What you will be doing
Manage an international team responsible for reviewing consumer account applications
Work closely with offshore partners to ensure application review process is aligned to the Operations and Financial Crimes department's expectations
Oversee a process responsible for reviewing and remediating CIP flags and identity verification documents (US Driver’s licenses, passports, etc.)
Oversee due diligence and research to resolve CIP flags, and/or support the team in requesting additional supporting documentation from the customer when appropriate
Work closely with Operations Quality Department and Financial Crimes Testing to ensure exceptions are reviewed timely and corrective actions are remediated
Guide the team on identifying and declining applications that fail to meet the Bank’s established standards
Identify trends and quality metrics within operational queues and work with business partners to enhance the process
Responsible for maintaining procedures adhering to internal policies and coordinating with the Second Line of Defense (SLOD) as needed
Capture trends and support recommendations for enhancing best practices and operating standards
You will bring the following required skills and experiences
3+ years of experience executing US Customer Identification Programs subject to the Bank Secrecy Act, prior US financial institution experience preferred
3+ years of experience reviewing and validating identification documents with a focus on US Driver’s Licenses, State IDs, and passports (US and international)
Experience in anti-money laundering (AML) preferred
Ability to multitask, and establish priorities with attention to detail in a fast-changing environment
Previous experience with Account Originations, fraud detection, mitigation efforts, and investigative practices
Proven ability to accurately and consistently execute against written procedures
Technical knowledge to include the use of 3rd party tools, and an ability to assess data analytics supporting account level review and appropriate decisions
Collaborative work style and ability to work in a diverse team environment
$60,000 - $100,000 a year
For cash compensation, we set standard ranges for all US-based roles based on function, level, and geographic location, benchmarked against similar-stage growth companies. Per applicable law, the salary range for this role is $60,000 - $100,000. Final offer amounts are determined by multiple factors as well as candidate experience and expertise and may vary from the identified range
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