Job Abstract

Business Unit
Branch Operations

Exemption Status
Non-Exempt

Management Level
Individual Contributor

Compensation Grade
ACE 09

Incentive Plan
Annual High Performance

Incentive Target
6% Incentive Target

Job Summary
This position is the primary vehicle registration control specialist provider for Branches within Branch Operations. The position provides a wide variety of specialized DMV support to the Branches by creating efficiencies and providing resources to Branch Management and Member Service employees. Performs DMV control functions, DMV balancing, and daily DMV work auditing following regulations, policies, and procedures of the Department of Motor Vehicles. Additional duties include supporting Branch through DMV help desk, DMV E help, and may provide training and Branch staff support. This role may also include select administrative functions

Job Duties

• Process DMV balancing and perform daily a physical audit of all DMV transactions. Maintain current knowledge of DMV regulations, policies, and procedures. Reconcile application review list to identify areas of inconsistencies or trends for the various Branches. Process appropriate holdouts (DMV transactions that require corrections) and complete a daily audit checklist.
• Bookkeeping- Verify all funds are correct and prepare bank deposits. Prepare check logs and submit appropriate InfoPath forms. Prepare ledgers and assist in resolving discrepancies. Process office collection reports and contact member to collect outstanding funds.
• Maintain office filing system. Print and review DMV reports. Daily reports include Office Collection, Password Security, Inventory Activity, and Production Statistics reports per Branch. Communicate with Branch Management to obtain appropriate signatures. Purge reports from DMVA system. Maintain and follow retention guidelines.
• Resources- Answer telephone inquiries to support of DMV Help Desk, respond to email inquiries to support DMV E help, provide DMV supplies to Branches, provide Branch staff support and DMV Branch audit support to ensure compliance. Submit documents and data entry via InfoPath form when necessary. Appropriate knowledge of DMV license bulletins and DMV registration manual.
• Perform administrative functions for the DCU, including but not limited to: Filing reports, mail disbursement, receiving and shipping of courier bags, and other duties assigned by management.
• Processes Automotive and Cashiering transactions efficiently and quickly.
• Assist in answering all matters related to DMV policies and procedures to ensure proper handling of various DMV transactions
• Must accurately and independently perform a variety of DMV functions. Requires advanced knowledge of DMV regulations as well as club member relations policy to independently resolve complex issues. Since some DMV activities cannot be performed at the Branch and need to be referred directly to the DMV, incumbents must recognize the difference between issues that may be solved at employee’s level, and those which require direct DMV or management attention.
• Decisions are generally limited to how to best service the member

Qualifications

• High School GED
• 1-3 years Administrative assistance or other clerical work experience. Preferred
• 1-3 years Previous experience in the Branch offices. Preferred
• Advanced knowledge and training in DMV rules, regulations and procedures preferred.
• Moderate skill required in the operation of additional Branch equipment such EICS and MRM Portal
• General typing, Windows, Microsoft Office, Outlook and Internet/Intranet access skills required.
• General knowledge of Club systems required.

Scope

• Work is accomplished with moderate supervision. Follows established and detailed directions. Work is reviewed for accuracy and overall adequacy.
• Provides resolution to an assortment of problems that are typically well defined, but some clarification or judgment is required to determine action, as additional information about the problem/task is discovered. Uses judgment within defined practices/procedures to determine appropriate action. Problem/Task resolution timeframe: Inclusive of shorter timeframes, but the majority of tasks take up to several weeks to resolve.
• Under general supervision, proceeds alone for regular duties, referring questionable cases to supervisor.
• Individual Contributor
• Failure to achieve results or erroneous judgments may require the allocation of additional resources to correct and/or achieve goals.
• Contacts are primarily within the department or function with occasional cross-functional interfaces. Some limited external customer contact on routine matters.

The starting pay range for this position is:

Additionally, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

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Remarkable benefits:
•    Health coverage for medical, dental, vision
•    401(K) saving plan with company match AND Pension
•    Tuition assistance
•    PTO for community volunteer programs
•    Wellness program
•    Employee discounts

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.