Network Engineer II – NOC - As a Network Engineer II on our NOC team based in Chantilly, VA, you will play a crucial role in delivering exceptional technical support and maintaining high-performance network solutions for our customers. You'll collaborate with a skilled team to handle technical escalations, ensure network uptime, and provide outstanding service delivery. This position offers opportunities for professional growth and development in a dynamic and supportive environment. Essential ... more details
Network Engineer II – NOC
As a Network Engineer II on our NOC team based in Chantilly, VA, you will play a crucial role in delivering exceptional technical support and maintaining high-performance network solutions for our customers. You'll collaborate with a skilled team to handle technical escalations, ensure network uptime, and provide outstanding service delivery. This position offers opportunities for professional growth and development in a dynamic and supportive environment.
Essential Duties and Responsibilities:
- Handle tickets submitted by users and customer points of contact
- Monitor and respond to alerts on network equipment such as firewalls, routers, switches, WLAN Controllers, WAPs, and FMCs
- Support and troubleshoot firewalls, routers, switches, wireless, and other components of LAN and WAN networks from a wide variety of vendors
- Maintain and upgrade/update network infrastructure
- Maintain network performance through network monitoring and analysis, performance tuning, troubleshooting network problems, and escalating issues to vendors
- Promote network security by maintaining proper network access control, evaluating security policies/rules, and maintaining documentation
- Ensure network device firmware and Cisco IOS images including FMC, FTD, ASA, WLC, routers, and switches are up to date for all customers, performing upgrades when necessary
- Work with monitoring tools, logs, and management portals to investigate issues with network traffic and performance
- Collaborate and communicate with other team members to provide excellent service and ticket resolution
- Act as a mentor to junior Red River engineers
- Assist with call center activities during peak periods, addressing technical inquiries and support tickets
- Provide basic triage for end-user or T1 systems issues/requests, troubleshooting and escalating as needed
Minimum Experience:
- 3+ years of network engineering experience including
- Basic understanding of routing protocols
- Basic understanding wireless LAN technologies
- Basic understanding of various WAN connectivity designs (Metro-E, MPLS, P2P, SD-WAN)
- Intermediate understanding of Cisco ASA, Catalyst/Nexus switching, and WLAN
- Intermediate understanding of IPSEC VPN configurations
- Firm understanding of TCP/IP and core networking fundamentals mastery
- Experience troubleshooting/configuring firewalls from multiple common vendors
- Experience working with multiple environments that utilize a wide variety of network infrastructure
- Experience working with ServiceNow or a similar ticketing system
Desired Experience:
- Experience with Meraki switching, wireless, and security appliances desired
- Experience with multi-vendor routing, switching, WLAN-security, Microsoft Teams, and Cisco UC desired
- Experience working at an IT MSP desired
- Experience with SD-WAN technologies such as EdgeConnect or VeloCloud desired
Education and Certifications:
- Required certifications: CCNA
- Desired Certifications: CCNP, Palo Alto Certified Network Security Administrator (PCNSA)
- Bachelor’s degree desired
Additionally, an ideal candidate will possess:
- Strong consulting and communication skills
- Confidence and experience working directly with clients
- Strong ability to work in a team-based environment
- Ability to be a self-starter with advanced time management skills
Basic Qualifications:
- U.S. Citizenship Required
Red River offers a competitive salary, excellent benefits and an exceptional work environment. You can review our benefit offerings here. If you are ready to join a growing company, please submit your resume and cover letter (optional).
EOE M/F/DISABLED/Vet
Red River is an equal opportunity employer and makes employment decisions based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity or expression, marital status, age, family medical history or genetic information, disability, past or present military service, or any other characteristics protected under the laws applicable in the locations where Red River operates. Red River will not tolerate discrimination or harassment based on any of these characteristics.
Red River does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless Red River has an active agreement in place with the recruiter and such a request has been made by the Red River Talent Acquisition team and such candidate was submitted to the Red River Talent Acquisition Team via our Applicant Tracking System. Any unsolicited resumes or other data submitted to Red River in violation of this policy may be used by Red River without obligation to pay any fees of any kind to the recruiter.
