The Assistant Director, Hospitality Performance is a strategic thought leader, deeply immersed in the hospitality culture, with a demonstrated track record of developing processes to empower people to perform at their best. Reporting to the Director of Strategic Initiatives, this position is critical in strategic business support. Ability to initiate actions and solve problems using sound judgment. 1. Evaluate the organization’s talent pipeline to include identifying mission-critical positions a... more details
The Assistant Director, Hospitality Performance is a strategic thought leader, deeply immersed in the hospitality culture, with a demonstrated track record of developing processes to empower people to perform at their best. Reporting to the Director of Strategic Initiatives, this position is critical in strategic business support. Ability to initiate actions and solve problems using sound judgment. 1. Evaluate the organization’s talent pipeline to include identifying mission-critical positions and the competencies required for those positions, then determine the best methods to ensure the organization has a healthy pipeline of talent to meet current and future needs.2. Manage job specifications to make recommendations for gaps in talent that reflect the changing needs of a growing organization.3. Identify data-driven insights through workforce analytics, that are used to inform strategy around team and talent improvement.4. Manage workforce data and associated reporting to examine workforce trends in staffing vulnerabilities: protected leaves, staff shortages, skill-sets gaps, etc. 5. Uses a proven approach to strategic workforce planning to ensure alignment between the people and business strategies needed in the short and long term.6. Lead cross-functional employee-centric processes across culinary support, Retail, Residential, and Auxiliary services, including deployment of workforce training, standardization and benchmarking of employee processes, and other broad workforce initiatives.7. Management and oversight of hourly and management Performance goals, including failure to meet expectations and corrective plans.8. Provide headcount support and guidance to the annual business planning and budget management process.9. Own human capital goals as dictated by departmental strategy. 10. Complete understanding of the Local 35 bargaining unit agreement as it applies specifically to Yale Hospitality.11. Continuity and familiarity with Yale Hospitality’s specific union contract interpretation, informed by past practices. 12. A proactive approach to conflict resolution by creating a culture of closeness and familiarity with managerial and hourly employee needs.13. Onsite presence required Bachelor's Degree in any field. At least 7 years of professional experience in building and sustaining high-performing teams.
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