Job Abstract

The Workforce Business Analyst is store-employee centric and will seek to support the optimization of the Time & Attendance platform configuration in its creation of efficient schedules and support of the needs and goals of the business while ensuring the most intuitive and user-friendly processes. This position will support stores in their use of the Time & Attendance system and aid stores, District and Division Leadership in utilizing the system for efficient scheduling to optimize coverage and gain market share.

This position is responsible for assisting in the further development of predictive scheduling tools and forecasts, analyzing schedule performance, forecast accuracy, and underlying assumptions, as well as historical trends, and making continuous adjustments and improvements to the forecasting and scheduling process to make sure both service levels and profitability goals are met.

This position is responsible for first tier Time & Attendance support for stores and districts: answering support calls, analyzing problems, providing remote assistance, and evaluating the best methods for resolution and escalation.