Job Abstract

CooperGenomics is a reference laboratory for a variety of genetic tests. Most of the tests performed at CooperGenomics are sent from referring IVF centers. Client and Patient Services Coordinators (CPSCs) have a vital role in client service and patient care and serve as the liaison between the IVF center, the CooperGenomics team, and the patient. The CPSCs are the client advocates ensuring the client’s and their respective patients’ needs and concerns are addressed on all levels. The CPSCs provide coordinated care to patients of the referring IVF centers by developing a plan, monitoring progress, and ensuring patients' successful journey through the CooperGenomics system. The CPSCs facilitate patient interaction with the CooperGenomics Genetic Counseling team and the CooperGenomics Billing team. CPSCs daily focus is to improve the client and patient experience while delivering exceptional customer service.