We are looking for licensed, Chinese-speaking realtors to work with our relocating corporate customers. The Destination Services Consultant (DSC) works with the customer to select appropriate rental properties based on the customer’s criteria, making use of their local area expertise. The DSC then books appointments and accompanies the customer on viewings as well as providing support with leasing. The Consultant also provides a basic introduction to the area around the housing options and offer... more details
Overview We are looking for licensed, Chinese-speaking realtors to work with our relocating corporate customers. The Destination Services Consultant (DSC) works with the customer to select appropriate rental properties based on the customer’s criteria, making use of their local area expertise. The DSC then books appointments and accompanies the customer on viewings as well as providing support with leasing. The Consultant also provides a basic introduction to the area around the housing options and offers local information to help the customer get to know their new city. The DSC will also assist with Settling In services for these customers, which may include Social Security, DMV, Banking, Schooling, and any other service that could be considered a part of ‘settling in services.’ The DSC keeps the CORT team updated every step of the way leading to a successful relocation experience for our customers! This position will cover the Mountain View, CA area. Qualified candidates must have an active Real Estate License & will be engaged on an Independent Contractor basis, being considered self-employed. Participants will engage in a contracted agreement to provide services to CORT in exchange for an agreed upon fee for services rendered. What We Offer Full training via video modules Opportunity to work alongside a tenured team. Payment on a daily rate for services provided (location/client specific) Responsibilities Tour employees of CORT’s corporate customers to help find their new rental housing and/or assisting them with Settling In services in a professional manner this includes dressing in appropriate business attire, being on time and organized for appointments and having all materials organized. Have the ability to educate customer on market knowledge and market conditions. Provide excellent customer service Meet required CORT performance metrics Ensure seatbelts are worn by all occupants of your vehicle when driving with a CORT customer and abide by all state and local traffic laws. Provide clean, safe and well maintained transportation Abide by CORT’s Cell Phone policy while driving. Be available on weekends and able to accommodate rush tours. Become familiar with CORT’s furniture rental and Clearance Centers Complete all required paperwork in a timely fashion following the CORT deadline guidelines Communicate in a timely fashion with your CORT Liaison regarding updates on CORT’s customers. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Effective sales and closing skills Computer proficiency Excellent presentation skills Excellent driving and descriptive knowledge of the market area Professional Transportation and current Auto Insurance Must have valid state driver’s license and safe driving record. EDUCATION, LICENSING and/or EXPERIENCE Minimum 2 years residency, vast area knowledge Must have a valid Real Estate License if required in the state(s), and market area Must have relocation industry experience Multilingual a plus LANGUAGE SKILLS Must be bilingual in English and Chinese. Ability to communicate professionally and effectively both verbally and in writing with customers and CORT in order to provide the level of customer service required and expected of CORT DSCs. DEDUCTIVE REASONING Ability to listen, apply common sense and then use a solid understanding of the market area to make selections of properties which best fit the customer’s needs and wants. Creatively resolve customer service issues and be empathetic to their relocation concerns. PHYSICAL DEMANDS The DSC is frequently required to stand, walk, drive, climb stairs, and use hands to finger, handle, or feel. The DSC is occasionally required to sit and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Ability to accompany the customer to each property, model, amenity, Social Security office, DMV, airport, schools, etc on tour. About CORT Destination Services CORT, a part of Warren Buffett’s Berkshire Hathaway, is the nation's leading provider of transition services, including furniture rental for home and office, and event furnishings. CORT has been providing destination services, including rental home tours and settling in services, for more than 20 years to many of the Fortune 100 companies. For more information on Destination Services, visit https://www.cortdestinationservices.com/careers. Working for CORT For more information on careers at CORT, visit https://careers.cort.com/ CORT Conducts background checks as a condition of employment and participates in the E-Verify program. EEO/AA Employer/Vets/Disability Pursuant to the Fair Chance Hiring Ordinance for participating locations, CORT will consider all qualified applicants to include those who may have criminal history records. Check your city government website for specific fair chance hiring information Applications will be accepted on an ongoing basis; there is no set deadline to apply to this position. When it is determined that new applications will no longer be accepted, due to the positions being filled or a high volume of applicants has been received, this job advertisement will be removed.
