Job Abstract

Req #

2024-3124

Job Locations

US-CA-La Mirada

Category

Parts

Type

Regular Full Time

Headquartered in Portland, Oregon, TEC has 30+ locations from Seattle to San Diego to the Midwest, serving thousands of customers across Washington, Oregon, California, Nevada, Arizona, Nebraska, Iowa and South Dakota.

TEC Equipment features Mack and Volvo heavy-duty trucks, Hino and Isuzu medium duty trucks, Wabash trailers and Cottrell auto transport trailers. We offer a large and desirable inventory of new Mack and Volvo heavy-duty trucks and all makes of used trucks. Our full-service line-up also features quality parts, state-of-the-art service, collision centers and fuel, leasing/rental, financing, and insurance. Our locations are authorized service centers for Mack, Volvo, Cummins, Meritor, Eaton and Fuller warranties. TEC truly offers the convenience of one-stop shopping for all trucking-related needs.

Our dealership has an immediate opportunity for a Parts Dispatcher familiar with local routes who can become the TEC in-house expert on the Elite Extra dispatch database, and possesses excellent organizational and time-management skills. This role will work closely with General Manager and Assistant Parts Manager, and must demonstrate excellent internal and external customer service skills to oversee driving operations with the ultimate goal of timely, efficient, and safe delivery of products to customers.

• Work closely with General Manager and Assistant Parts Manager to oversee driving operations with the ultimate goal of timely, efficient, and safe delivery of products to customers.
• Plan and dispatch customer orders, ensuring that all orders are dispatched and requested delivery windows are met, including following-up with drivers throughout the day, assigning delivery jobs/routes and communicating to all parties involved the status of deliveries on the schedule.
• Successfully coordinate multiple tasks, such as providing exceptional phone customer service while also directing parts drivers by radio and tracking devices.
• Systems Super-User: Maintain the Elite Extra dispatch database and become the TEC in-house expert on the system.
• Train other warehouse staff and management on use of the Elite Extra software system and other related tools as appropriate.
• Work with manager and other invested parties on system settings & configurations as needed.
• Work with manager on creating training guides/documenting processes.
• Monitor driver performance in accordance with requirements for safety and compliance with DOT standards.
• Maintain location information and disposition of company-owned tractors, trailers, and related equipment at all times.
• Administer policies with drivers that involve driver control and report all driver disciplinary problems to the Assistant Parts Manager.
• Refer all claims from drivers and customers to the Assistant Parts Manager, and maintain all required reports and forms that are necessary for the functions of the Department.
• Responsible for day-to-day issues, regarding service, equipment management, driving-related issues, and service deviations.
• Ensure that driver work hours are managed within legal guidelines.

• Familiar with local geography, routes, general road/driving conditions for the area.
• Proficiency with computers and Microsoft Office products, including Excel and Word Ability to operate radios and other tracking devices (training provided)..
• Excellent internal and external customer service skills. Demonstrated listening, written/oral communication, and interpersonal skills.
• Excellent organizational and time-management skills. Ability to think strategically and use sound judgement to make consistently good decisions in a timely manner.
• Experience with Elite Extra software preferred.
• Knowledge of supply chain management.
• Valid driver's license and ability to meet insurance requirements.

TEC provides our employees and their families with a full menu of health, wellness, and retirement benefits.

New hires are eligible to participate in TEC Equipment’s comprehensive benefits plan the first of the month following your date of hire.

• Choice of two comprehensive medical plan options that include prescription drug coverage
• Choice of two dental plans that cover preventative and diagnostic care, basic and major services, and orthodontia for children
• Vision care, discounted hearing exams, and hearing aids
• 401(k) retirement savings plan with company contribution
• Life, accident, and disability insurance
• Employee Assistance Program (EAP)
• Education assistance
• Seven paid holidays, vacation accrual of at least 48 hours per year, and paid sick

All offers of employment are contingent upon successful completion of all applicable screenings.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.