Senior Account Manager – HCG
The Healthcare Consultancy Group (HCG) is powered by a fusion of science, creativity, and digital—all catalyzed by a culture of curiosity and innovation. We work to accelerate product understanding and acceptance, bringing clients’ medicines closer to the patients who need them.
With the expertise of our exceptional teams, HCG shapes complex science into compelling scientific stories that change mindsets and behaviors. We use the latest technologies to reach audiences with personalized content that fits their preferences and meets them exactly where they are. We lead in bringing innovative approaches from across industries to engage clients and their customers in cutting-edge ways.
We are recognized leaders in medical communications. Our awards span creative, digital, HCP engagement, innovation, culture, and purpose. This is all thanks to our brilliant people, who are at the center of everything we do. We are forward-thinking individuals who believe in each other. Diversity is our strength, flexibility our fuel. We grow as individuals. We grow together. At HCG, every voice is valued, and everyone belongs.
As a Senior Account Manager, you will execute projects independently with the support and direction of the Account Lead, including, but not limited to, timeline development and management, financial reporting and management, client contact report development, client meeting agendas and action-item report development, interaction and coordination with other internal stakeholders (including scientific services, editorial, creative, and digital), onsite program management, materials development, concept planning, and coordination with external vendors. You will own all aspects of client and project management, including internal and client-facing kickoff meetings at the start of an initiative through to completion and delivery.
What You Will Do:
- Execute projects autonomously, with proven knowledge of internal processes, and capably and directly manage projects while working with interdepartmental teams
- Provide expert oversight of Workfront and other content management databases/portals (if applicable to account; eg, Veeva, Datavision)
- Work closely with Finance Director for accurate picture and preservation of account financials
- Correctly use existing financial tools (eg, Job Position Report) to keep team abreast of key financial data trackers and accurately use forecasting platform, in addition to keeping the team forecast up to date
- Develop client budgets, scope of work, and estimates with minimal revision needed
- Partner with clients independently and lead client meetings and calls with focus on project status and completion
- Accurately complete client contact reports with minimal supervision/revision
- Understand and internally discuss client strategy and/or objectives
- At times oversee the work of and provide direction to junior team members and delegate projects to provide experience and knowledge transfer
- Take the lead on interdepartmental relationship issues and identify and solve problems, give and receive constructive criticism in an assertive way, and immediately and helpfully address conflicts with peers
- Participate and contribute in select business planning sessions
- Assist in preparation of new business pitches/presentations, including research, scheduling, and other internal needs
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Requirements:
- Degree in life science or degree in liberal arts, marketing or communications, with a strong appreciation for medical communications and scientific storytelling, and an interest in pharmaceutical marketing
- 3-4 years of experience in account/project management in an agency setting; some pharmaceutical or healthcare-focused client experience preferred, but not required
- Expertise in MS Office (MS Outlook, Word, Excel, Project, and PowerPoint)
- Exceptional interpersonal skills
- Excellent communication (written and oral), analytical, interpersonal, and problem-solving skills
- Ability to work independently and within a team
- Solution focused, with a high degree of problem-solving
- Passion for excellence and extremely detail oriented
- Comfortable leading client calls
- Highly organized, able to manage time and prioritize tasks
- Willingness and ability to travel for programs if requested; 10% travel likely (pending accounts)
BENEFITS WE OFFER:
- A competitive compensation package
- Paid annual vacation, holiday and sick time off
- Training and mentoring opportunities through programs such as Omnicom University
- Dedicated career development and mobility/growth opportunities
- Comprehensive health plans, including medical, dental and vision
- Competitive 401(k) investment options
- Employee stock purchase plan
- Life insurance
- Commuter benefits
- Employee referral awards
- Employee Assistance Program
- Tuition reimbursement
- Retail and entertainment discounts and benefits available
- A rewarding workplace and a fun team environment
This position will be hybrid or office-based from a US office (NYC, Stamford CT, or Philadelphia).
The salary range for this position is $65,000 - $85,000. This range represents the low and high end of the salary someone in this role may earn as an employee of the Healthcare Consultancy Group in the United States. Salaries will vary based on various factors, including, but not limited to, professional and academic experience, training, responsibilities of the position, and other business and organizational needs. The range listed is just one component of our total compensation package for employees. Salary decisions are dependent on the circumstances of each hire. HCG reserves the right to modify this pay range at any time. If your requirements fall outside of this range, you are still welcome to apply.
The Healthcare Consultancy Group is an Equal Opportunity Employer. We welcome all applicants, without regard to race, color, religion, sex, age, national origin, citizenship status, sexual orientation, disability, veteran status or any category or class of person protected by law.
