The Assistant Manager/ Marciano Specialist is responsible for overseeing the customer experience and satisfaction with the sales generation within the Marciano department, training and development of the store staff on production information and Marciano selling skills, leading by example on the selling floor and maintaining the store standards on the selling floor and stockroom. The Assistant Manager/ Marciano Specialist is accountable for all Marciano related business issues including departme... more details
Reports to: Store Manager Position Overview The Assistant Manager/Marciano Specialist is responsible for overseeing the customer experience and satisfaction with the sales generation within the Marciano department, training and development of the store staff on production information and Marciano selling skills, leading by example on the selling floor and maintaining the store standards on the selling floor and stockroom. The Assistant Manager/Marciano Specialist is accountable for all Marciano related business issues including department quantifiable results. People Development ?Ensure all associates complete training per company guidelines ?Lead by example by training, developing and providing ongoing feedback and coaching on product knowledge, selling skills, visual merchandising and delivering the customer experience Customer Experience ?Ensure an excellent level of customer service as a priority at all times by executing and achieving the Customer Experience consistently through regular assessment, coaching and follow-up with team ?Maintains all visual merchandising standards, directives, promotions, and overall cleanliness and organization of the sales floor and stockroom Drive Sales + Profitability ?Meet or exceed profitability expectations for the store in sales, payroll, shrink and conversion Operational Effectiveness ?Meet all payroll expectations ?Control company assets by meeting all loss prevention measures ?Execute and comply with all company policies and procedures Additional Responsibilities ?Uses sound judgment when making decisions ?Excellent communication skills ?Acts with integrity and respect ?Adapts to changes required by the business ?Ability to handle multiple tasks simultaneously ?Assumes and completes other duties as assigned by supervisor Job Requirements ?A proven track record for driving sales and profit, people development, and/or succession planning rating of TD or better ?Minimum two years’ experience with a proven track record for driving sales and profit results and training and developing a team of individuals ?Personal computer and detailed report analysis ?High school education or equivalent preferred ?Some heavy lifting in excess of 30 pounds ?Scheduled shifts may require standing for a minimum of eight hours
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