The Multi-Store Asset Protection Manager (MAPM) is responsible for teaching, coaching, and training associates to ensure the effective execution of core Asset Protection initiatives. They are responsible for driving core programs and strategies relating to theft and fraud mitigation, operational excellence, safety, and environmental compliance in The Home Depot stores without adding complexity or tasking to the stores' operation. They must be able to multi-task across stores and gain the partner... more details
Position Purpose:
The Multi-Store Asset Protection Manager (MAPM) is responsible for teaching, coaching, and training associates to ensure the effective execution of core Asset Protection initiatives. They are responsible for driving core programs and strategies relating to theft and fraud mitigation, operational excellence, safety, and environmental compliance in The Home Depot stores without adding complexity or tasking to the stores' operation. They must be able to multi-task across stores and gain the partnership of the District Manager, Store Manager, Store Leadership Team, APS and other store associates to achieve the goals and business objectives of the AP and Store Operations leadership teams.
Key Responsibilities:
Internal and External Theft and Fraud 50% of time Perform timely entry of internal cases into the case management system in accordance with AP Policy; to include activity
scans, review alerts, and physical security
Review available resources to identify key theft trends by class and SKU for internal and external theft and create solutions
Conduct timely interviews for internal theft cases identified by MAPM or Central Investigations Team (CIT)
Timely review, approve, or reject external cases submitted by the Aseet Protection Specialists
Build partnerships with local law enforcement in order to strengthen THD's brand
Daily, weekly and monthly review of business practices, exception base reporting, theft portal and AP Performance Hub
Review and analyze shrink performance within the district and by store location
Monitors shrink indicators and drives execution of initiatives
Review and analyze shrink performance within the district and by store location
Manages the Company's shrink reduction strategy
People 25% of time Make hiring decisions and take disciplinary action including termination (leveraging HR resources)
Staff and schedule AP associates to meet the needs of the business utilizing theft trends and store tips
Teach, coach, train, and develop AP associates to ensure theft mitigation processes are executed, developing leads,
documenting known thefts, cases are documented properly and opportunities are addressed
Conduct performance reviews, utilize performance management to address performance opportunities, and attend RDO
and district talent review
Coach and train associates on proper safety behaviors and environmental/regulatory processes to include execution of Handling Hazardous Materials (HHM) program and Store Readiness Checklist (SRC) process
Driving Execution 25% of time Drive execution of the Merchandise Protection Standards (MPS), Pick Ticket, and Lockup programs
Review Front End Accuracy standards to include Accuracy/Theft and Fraud initiatives and G.E.T initiatives
Ensure stores are driving a safety culture by promoting safety initiatives
Manages execution of 3rd party guard resources.
In partnership with DHRM, DM, de-escalation of serious incidents and threats of violence
Teach, coach, and train store leadership and associates on theft/fraud, operational shrink and shrink mitigation initiatives
Direct Manager/Direct Reports:
Reports to Regional Director, Operations (RDO)
This position oversees Asset Protection Specialists
This positions may require overnight travel
Travel Requirements:
Typically requires overnight travel less than 10% of the time.
Physical Requirements:
Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.
Working Conditions:
Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion.
Physical Job Requirements
Most of the time is spent located in a comfortable indoor area with frequent opportunity to move about. There may be exposure to mild physical
discomforts from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights
Working Conditions
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications:
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Associates/Bachelor's degree in related field and or 3+ years experience in retail AP or related field
Preferred Qualifications:
3+ years multi-unit retail AP experience
Lead a team with a focus of external/internal theft
Conducting internal investigations to include interviews
Organized Retail Crime elements and law enforcement partnerships
Utilization/management of physical security and investigations systems (CCTV, Alarm, Exception Based Reporting)
LPC/LPQ Certification
Be able to work a flexible retail schedule, position includes supporting multi store locations.
Minimum Education:
The knowledge, skills and abilities typically acquired through the completion of a associate's degree program or equivalent degree in a field of study related to the job.
Preferred Education:
No additional education
Minimum Years of Work Experience:
3
Preferred Years of Work Experience:
No additional years of experience
Minimum Leadership Experience:
None
Preferred Leadership Experience:
None
Certifications:
None
Competencies:
Competencies
CompetenciesDefinition
Develops TalentDevelops others as individuals and informal leaders. Provides basic coaching, feedback, and guidance to improve
performance and aligns employee goals with group and organization goals.
Decision QualityMakes reasonable ande timely decisions under difficult and/or urgent circumstances that address root causes of problems. Gathers and analyzes relevant information from several sources and necessary persons. Builds consensus around recommendations, especially when conflict exists. Assists others in problem solving and decision making. Follows
up on results and provides feedback for analysis.
Building Effective TeamsDrives efforts to support others in building effective groups and helps dysfunctional groups. Ensures that group members are aligned with group goals and leverages their skills. Takes time to celebrate group success.
Communicates EffectivelyPresents information in a clear, concise, honest and logical manner. Communicates effectively across mediums with peers and those somewhat more senior in business and technical areas. Uses active listening in understanding message content and point of view; clarifies as needed. Takes on-verbal messages into account.
Manges ConflictSteps up to conflicts, seeing them as opportunities to grow perspective, gain understanding, and collaborate to find a
solution. Works out tough agreements and settles disputes equitably and respectfully.
Situational AdaptabilityResponds to different situations with an appropriate level of flexibility. Understands the cues that suggest a change in
approach is needed; adopts new behaviors accordingly. Takes steps to adapt to changing needs or priorities. Monitors outcomes to determine if a change in approach is necessary.
Drives Results
Has a track record of exceeding goals despite obstacles and setbacks. Guides, encourages, and motivates other to drive towards desired individual, and district results. Executes in alignment with company's priorities and processes.
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