The Arlington County Treasurer's Office is accepting applications for the following employment opportunity: Collections Team Supervisor. This is a full-time position in the Compliance Division of the Treasurer's Office. This employee performs complex professional administrative and supervisory duties supporting tax and other debt collection activities of the Treasurer's Office. This position provides direct supervision to nine collectors. Work is done in an environment of technological change an... more details
Position Information
The Arlington County Treasurer's Office is accepting applications for the following employment opportunity: Collections Team Supervisor.
This is a full-time position in the Compliance Division of the Treasurer's Office. This employee performs complex professional administrative and supervisory duties supporting tax and other debt collection activities of the Treasurer's Office. This position provides direct supervision to nine collectors. Work is done in an environment of technological change and improvement. The successful candidate will be innovative, technically astute and able to complete tasks independently. An aptitude for exceptional interpersonal communication is strongly desired, as well as the ability to deal with a diverse group of customers and subordinates.
Specific duties include:
Review and manage the productivity, efficiency and quality of the Collection Team’s work based on daily/weekly reports;
Evaluate the performance of team members and provide training/coaching as needed;
Participate in hiring decisions and conduct training for staff;
Research and resolve complex customer service issues, in person, over the phone and via email;
Handle agency collections and monthly reporting for all County agencies that work with the Treasurer’s Office;
Initiate changes that will improve customer service or system efficiencies and participate in testing solutions; and
Carry out all duties in a professional manner consistent with the expectations of a Treasurer’s Office supervisor.
The employee in this position must be adept with technology and adaptable to using multiple complex systems. The ideal candidate will possess excellent oral and written communication skills for direct communication with customers, co-workers and management, and the ability to elicit, understand and advocate for customer needs. This position requires flexibility, sensitivity, and the ability to remain professional and calm in a high volume, fast-paced customer service environment. The successful candidate will possess strong critical thinking skills and the ability to work independently, to understand and determine priorities, and to train staff of varying technological backgrounds.
Selection Criteria
Minimum: Some college in public administration, business administration, or a field directly related to area of assignment, plus considerable experience in public administration; experience in programs similar to those in the Treasurer’s Office is preferred. Substitution: Additional education may be substituted for experience, and additional experience may be substituted for education.
Desirables: Preferencemay be given to applicants with one or more of the following:
Experience working directly with the public explaining policies, regulations and/or tax regulations to customers;
Substantial experience with Microsoft Office Suite (Excel and Word); and
Experience using a wide range of software programs in a technology-driven environment.
Special Requirements
Background Check: A pre-hire background check will be made on all candidates selected for employment. It may include checks of the following: criminal record, driving record, education, professional licensure, and credit history. You may be required to sign a release authorizing the County to obtain your background information.
Additional Information
Work Hours: 8:00 a.m. - 5:00 p.m., Monday through Friday. This is not a remote opportunity. Employees are expected to be in the office full time.
The official title for this position is Treasury Section Coordinator I.
The pay ranges listed above are effective June 30, 2024.
Your responses to the Supplemental Questionnaire are considered part of the selection process and are required for this position. Please do not give "see resume" as a response to the questions. Incomplete applications will not be considered. In order to receive full credit for your experience, please ensure that you have included details of all relevant work experience on your application and have completed the Supplemental Questionnaire in its entirety.
Applicants who have questions or need assistance with the application may telephone (703) 228-3500 or visit the Human Resources Department. Our staff will be happy to work with you to enter your application into the system. Public access computers are available at all County Libraries, and in the Human Resources Department.
The examination process for this position may include: (1) training and experience evaluation; (2) written and oral examination; (3) personal interview; (4) performance test/work sample; and/or (5) physical examination.
Applicants with disabilities may request reasonable accommodation during the application or selection process. Please call the ADA Coordinator at 703-228-3559 (voice) or email pers@arlingtonva.us.
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