Identify, research, and resolve customer deductions utilizing various data files. Record returns and credit memos via data entry in Leviton’s systems. Maintain, analyze, and reconcile past due debits to include 30, 60, and over 90 days. Provides status on efforts made to resolve deductions in Microsoft Excel in order to identify negative trends and track claim resolution. Collaborate with various departments such as outside salesforce, logistics, warehouse personnel, accounts receivable, and cus... more details
About Leviton At Leviton, we build what's next to light, power, and connect everyday spaces, from electrical to lighting, to data networks, and energy management. With over 115 years of history, Leviton develops thoughtful solutions that help make its customers' lives easier, safer, more efficient, and more productive. We recognize that our people are our greatest asset. We ASK questions, EMBRACE challenges, SEEK new perspectives, and ANTICIPATE what comes next. It's about each person bringing skills and passion to a challenging and constantly changing world About the role Are you ready to kick-start your career? The Leviton Finance team is looking for a Deduction Representative I to join the Credit, Accounts Receivable & Claims department. We need individuals who thrive on challenges and are eager to learn. The Deduction Representative I is responsible for evaluating, processing, and resolving customer claims (deductions), working together with customers and various internal departments. This position provides opportunities for growth with on-the-job training and job skill development through challenging work, collaboration with seasoned professionals and management support. Please note that this is an on-site position. Responsibilities Identify, research, and resolve customer deductions utilizing various data files. Record returns and credit memos via data entry in Leviton’s systems. Maintain, analyze, and reconcile past due debits to include 30, 60, and over 90 days. Provides status on efforts made to resolve deductions in Microsoft Excel in order to identify negative trends and track claim resolution. Collaborate with various departments such as outside salesforce, logistics, warehouse personnel, accounts receivable, and customers for resolution of claims. Chargeback and collect on invalid deductions. Escalate unresolved issues to management in a timely manner. Build rapport and maintain relationships across the organization that will assist in resolving root cause problems that result in deductions. Sustain transactional productivity per department’s guidelines. Qualifications Must have a good working knowledge of Microsoft Office, Excel Must have good analytical and organizational skills. Good problem-solving skills Excellent communication and customer service skills. Capability to work both independently and in a team environment. Ability to thrive in a high-volume environment. Education & Experience Must have a High School diploma or equivalent. 1-3 years’ experience in general office practices, with an understanding of claims (deductions) and collections. Travel No travel required for this position What We Offer Comprehensive benefits include: Medical, dental, and vision insurance programs 401K plans with employer-matching contributions Tuition reimbursement PTO Paid holidays Volunteer time off For more information about benefits, please go to: https://careers.leviton.com/benefits Leviton is an EEO/AA Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. The future looks brighter than ever. Join our team now! #LI-Onsite, #LI-SK1, #IND2 Pay Range $45,000 - $53,000 per year
