Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs. Conducts regular reviews with Agents for their development and to close performance gaps. Conducts performance appraisals and makes pay recommendations. Ensures standard operating procedure execution, positively impacts client loyalty, and helps employees deliver operational effectiveness while growing the business. Proactively communicates safety procedures and ensur... more details
The Home Services Repair Assistant Manager oversees the day to day management of home services repair channel fulfillment. They are responsible for the consistency, efficiency, and quality of work completed by Best Buy employees and third-party vendors in their assigned area. They are accountable for their assigned area's key performance indicators, controllable fulfillment expenses, foundational excellence requirements, and market setup.
At Best Buy we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We are one of the best companies for our customers and employees because we fully embrace people from all backgrounds and identities. Our customer base is diverse, and we are committed to ensuring that our workforce is reflective of the communities we serve.
At Best Buy, we are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.
Key Responsibilities
Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.
Conducts regular reviews with Agents for their development and to close performance gaps.
Conducts performance appraisals and makes pay recommendations.
Ensures standard operating procedure execution, positively impacts client loyalty, and helps employees deliver operational effectiveness while growing the business.
Proactively communicates safety procedures and ensures that they are followed by Agents.
Facilitates trainings in individual and group environments.
Coaches and motivates a team to contribute to positive customer engagement.
Ensures that Agents are maintaining and using approved tools in a safe manner and following all safety guidelines.
Validates scope of work and directives in support of business needs and company strategy.
Confirms that third-party partners are meeting or exceeding expected service level agreements (SLA).
Acts as centralized day-to-day management point of contact for all third-party partners.
Creates consistency in service execution – ultimately protects and grows the brand internally and externally
Provides a teachable point of view for new processes, procedures, business segments, and areas of focus.
Develops and maintains permanent partnerships in support of driving business results and improving the customer experience.
Controls costs and delivers productivity goals by analyzing business trends and results.
Ensures necessary licenses and permits are obtained to properly fulfill work without risk of disruption to business.
Validates that inventory management processes are followed to minimize shrink and ensure proper level of inventory.
Manages labor, budgets, overtime, and weekly payroll approval.
Responsible for compliance audits.
Supports talent strategy in partnership with Home Services Senior Manager.
Responsible for hiring, including interviewing and job offers.
Basic Qualifications
1 year of management/supervisory experience OR military leadership experience
1 year of consumer electronics or appliance industry experience
Must be 21 years of age and have a current, valid driver's license with a clear driving record (no convictions in the last 3 years of: DUI, leaving the scene of an accident and no more than 2 moving violations or accidents)
Preferr
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.
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