Job Abstract

• Participates in planning and operating various workforce development programs.
  
  
• Contacts businesses to provide services and information, market programs, and develop job opportunities. Also to develop an understanding of their operation, services, products, and their needs.
  
  
• Develops and facilitates workshops for businesses and job seekers.
  
  
• Makes site visits to local businesses to present available business assistance resources.
  
  
• Coordinates and leads Rapid Response activities including orientations and presentations for workers who may be losing their employment.
  
  
• Develops and maintains client caseloads.
  
  
• May conduct orientation and vocational assessment employment preparation workshops.
  
  
• May direct the work of subordinate staff.
  
  
• May be responsible for grant application, planning, management, and activities reporting requirements.
  
  
• Publicize the County's workforce development activities through a variety of media and public presentations.
  
  
• Negotiates, writes, and monitors employer contracts.
  
  
• Pre-screens applicants for referrals to businesses.

Experience:
Two (2) years of experience in Business-to-Business (B2B) sales, working with an industry association or guild, chamber of commerce, or other industry intermediary, or other relevant experience supporting small businesses or entrepreneurs; or two (2) years of experience in human resources/personnel management in a private sector business.

OR

Education:
Equivalent to graduation from a four (4) year college or university with course work in business, economics, human resources, organizational development, career planning, guidance principles and techniques, personality development, occupational and industrial information, tests and measurements, or other related courses.

License:
Possess a valid California driver's license at time of appointment and maintain.

Business Services Specialist II

Experience:
One (1) year of experience performing work comparable to a Business Services Specialist I in Merced County; or four (4) years of experience in Business-to-Business (B2B) sales, working with an industry association or guild, chamber of commerce, or other industry intermediary, or other relevant experience supporting small businesses or entrepreneurs; or four (4) years of experience working in human resources/personnel management in private sector business.

OR

Education:
Equivalent to graduation from a four (4) year college or university with course work in business, economics, human resources, organizational development, planning, guidance principles and techniques, personality development, occupational and industrial information, tests and measurements, or other related courses and two (2) years of experience in Business-to-Business (B2B) sales, working with an industry association or guild, chamber of commerce, or other industry intermediary, or other relevant experience supporting small businesses or entrepreneurs; or two (2) years of experience working in human resources/personnel management in private sector business.

License:
Possess a valid California driver's license at time of appointment and maintain.

SOME POSITIONS IN THIS CLASSIFICATION WILL BE SUBJECT TO CRIMINAL HISTORY BACKGROUND CHECKS PURSUANT TO THE HUMAN RESOURCES RULES AND REGULATIONS, SECTION 2, B

• Operate a personal computer and other modern office equipment.
  
  
• Communicate effectively with others in person, through email, in writing and over the telephone.
  
  
• Analyze data, interpret directions, procedures and regulations, and develop appropriate responses.
  
  
• Perform job duties under stressful conditions and respond appropriately to situations.
  
  
• Maintain confidential information in accordance with legal standards and/or County regulations.
  
  
• Able to be flexible in a changing work environment.
  
  
• Frequent use of depth perception, peripheral vision and color perception.
  
  
• Frequently lift, carry, reach, push, pull, twist and manipulate large and small objects.
  
  
• Occasionally kneel, bend, twist, squat, balance and crawl.
  
  
• Frequent use of hand-eye coordination.
  
  
• Use a data entry device including repetitive hand and arm motion.
  
  
• Occasionally lift and carry up to 40 pounds.
  
  
• Normal dexterity, frequent holding and grasping.
  
  
• Sit, stand or walk for long periods of time.
  
  
• Regular attendance is an essential function.
  
  

Knowledge of:

• Federal, State and local employment programs and their supporting legislation such as the Workforce Innovation and Opportunity Act (WIOA) or closely related training programs.
  
  
• Business services and resources available to businesses.
  
  
• Common issues of local businesses in finding and retaining employees.
  
  
• General economic/employment status of the County and current issues in the field.
  
  
• Basic principles of human resource management.
  
  
• Training curriculum methods and techniques.
  
  
• Career, vocational and employment counseling theories and techniques.
  
  
• Differing cultures, socio-economic backgrounds, human behavioral problems and other employment factors.
  
  
• Demand driven series and business/industry trends. Also local labor market information.
  
  

• Communicate effectively through oral and written means.
  
  
• Interpret and apply rules and regulations applicable to workforce development programs.
  
  
• Maintain cooperative working relationships with staff and others in the course of work performed.
  
  
• Establish and maintain client rapport with businesses and job seekers on an individual and group basis.
  
  
• Interpret and apply policies and procedures to facilitate the services or training of Participants.
  
  
• Conduct individual and group trainings.
  
  
• Coordinate activities with other related entities.