Job Abstract

Location: Onsite - New York City

Opportunity

The Showroom Manager is responsible for all aspects of financial performance in the showroom including sales, margins, and expenses. This role is critical in delivering a gracious client experience, driving sales growth through client acquisition (Territory Management) and retention (Account Management) of Architect & Design community relationships. The Showroom Manager is responsible for the coaching, mentorship, and development of the sales team in line with company values, fostering an inclusive working environment. Success in the position is measured by the achievement of both sales and direct operating profit plans.

About Ann Sacks

For over four decades, Ann Sacks has become synonymous with unparalleled craftsmanship and innovation in the world of tile and stone. From humble beginnings in Portland, OR, what began as a simple venture into tiles now includes slabs, stone furniture, fireplaces, baths and home accessories. From our support office, to manufacturing and showrooms, we have a small business feel with a big footprint across North America. Our teams take pride in their work, bringing timeless design, beauty, and luxury to each product, project, and client experience.

Specific Responsibilities

Deliver a customer experience worthy of the Ann Sacks brand:

• Set and manage expectations for the customer experience
• Maintain showroom to the high standards consistent with the Ann Sacks brand
• Train all associates on the company’s expected processes for showroom and outreach sales process, ensuring consistent, high-quality interactions at each stage of the sales process
• Effectively resolve customer issues, ensuring timely resolution of problems.
• Lead by example, developing your own client relationships, delivering superior service and sales results.
• Create connections with the architectural and design community through active participation in trade, industry and networking groups and events. Design in-showroom events to further solidify these relationships and drive continued business growth.

Attract, develop and retain high-performance talent:

• Build a strong network and talent pipeline within the industry and among skilled sales professionals in your showroom’s geographic area. Utilize the strong connections with this network to recruit new sales staff for your showroom as headcount needs arise.
• Own the new hire on-boarding experience for all showroom sales and support staff; manage the new hire training process, assess the rate of learning and adjust training plans as needed. Provide interactive discussions and role plays to new sales staff to give them the opportunity to practice and solidify new skills.
• Partner with regional manager and internal training resources to understand the ongoing development needs at the individual contributor and overall team level and develop appropriate plans and objectives for showroom staff.

Manage performance results:

• Ensure operational and sales goals are met for the showroom, through effective management of individual contributor results, management of margin, cost control and operational efficiencies. Take full ownership of managing the P&L for the showroom.
• Review and assess sales associates’ forecasts, working with associates to develop strategies and approaches to ensure sales goals are met or exceeded.
• Provide partnership and mentoring to the sales staff on strategies to help close the deal, including strategies for presentations, follow-up, outreach plans and pricing promotions. Balance the drive to close sales with big-picture understanding of margin and profit goals
• Drive associate territory development strategies, effectively constructing robust High Impact Activities, including outreach to build new business, revitalize past contacts, and keep Ann Sacks at the forefront for decision-makers in the architectural and design community.
• Proactively coach associates who are not meeting performance expectations, to identify deliverables and expectations to get performance back on track
• Partner with regional manager and human resources as needed on disciplinary action and formal performance improvement plans

Drive sales floor of the showroom:

• Ensure appropriate staffing and training in all roles.
• Manage time and attendance, including coordination of staff work and vacation schedules, and adjustments to schedules as needed to meet business demands.
• Drive all reporting processes for the showroom, including daily, weekly, monthly and annual reports. Take appropriate actions to ensure maximum profitability and efficiency of the business based on your analysis of the report data.
• Ensure office support structure is maintained, including supplies and equipment.
• Build effective relationships across the Ann Sacks & Kohler organization
• In partnership with regional manager, work with customer care and area administration teams to ensure a gracious post sale experience, including client concerns and returns.
• Utilize resources from partner companies, such as Kallista and Robern, to drive the knowledge and sales results of your team.
• In partnership with regional manager, work with marketing and merchandising to provide feedback on trends, consumer insights and showroom needs.
• In partnership with regional manager, work with operations and supply chain organizations to understand and drive internal processes that affect the availability of product for your customers.