Receive & process all customer orders timely and efficiently. Respond to customer issues in a positive and timely manner and, when necessary, direct the customer to the appropriate respondent. Answer incoming telephone calls to the Customer Service center in a positive and professional manner. Communicate order confirmations & completion status to customers. Data entry of all customer and job information into JWS. Interface with customers, truck drivers, Sales, & Plant personnel. Coordinate and ... more details
The Role and the Company
Heidelberg Materials provides the materials to build our future. Our future is sustainable. Our future is digital. And it goes beyond cement, aggregates and ready-mixed concrete. Heidelberg Materials North America operates more than 450 locations with approximately 9,000 employees in the U.S. and Canada.
The Customer Service Representative role is based in Katy, TX and reports directly to the Logistics Director.
This is a great opportunity to be a key player in our customer service department. This position is responsible for all aspects of customer service; receiving and processing orders, direct communication with our customers, follow up and problem solve orders when necessary, and provide efficient and professional service to our customers.
What you’ll get to do
Receive & process all customer orders timely and efficiently.
Respond to customer issues in a positive and timely manner and, when necessary, direct the customer to the appropriate respondent.
Answer incoming telephone calls to the Customer Service center in a positive and professional manner.
Communicate order confirmations & completion status to customers.
Data entry of all customer and job information into JWS.
Interface with customers, truck drivers, Sales, & Plant personnel.
Coordinate and maintain product order delivery of shipments with approved freight carriers through Heidelberg Materials distribution network to ensure maximum accuracy, cost effectiveness, and efficiency of product deliveries.
Maintain a high level of knowledge regarding product offerings throughout Hanson Aggregates.
Provide after-hours support when necessary, including weekends, Holidays, and during inclement weather. Work from home or at another Lehigh facility during inclement weather.
Follow all applicable safety policies and procedures.
Other duties and projects as assigned by management.
Essential Experience and Skills
Excellent written & verbal communication skills; Specifically, telephone skills.
Bilingual Spanish essential.
PC skills and knowledge of Windows based programs essential.
JWS.
S.A.P. skills and knowledge essential.
Experience in sales or inside sales environment a plus.
Product knowledge in aggregate industry helpful.
Experience in a high pressure, fast paced team environment.
Customer Service concepts.
Ability to travel as needed (up to 10%).
High School education or equivalent.
Preferred Experience and Skills
College degree or equivalent experience preferred.
Education, trainings, or certifications beyond high school.
Product knowledge in construction materials.
Work Environment
Role operates primarily a professional office environment but requires conducting business at manufacturing locations and job sites where the conditions include moving mechanical equipment, inclement weather, heat, humidity, and elevated noise levels.
What we have to offer
Competitive base salary and participation in our annual incentive plan.
Highly competitive benefits programs.
401k retirement savings plan with an automatic company contribution as well as matching contributions.
Job Abstracts is an independent Job Search Engine. Job Abstracts is not an agent or representative and is not endorsed, sponsored or affiliated with any employer. Job Abstracts uses proprietary technology to keep the availability and accuracy of its job listings and their details. All trademarks, service marks, logos, domain names, and job descriptions are the property of their respective holder. Job Abstracts does not have its members apply for a job on the jobabstracts.com website. Additionally, Job Abstracts may provide a list of third-party job listings that may not be affiliated with any employer. Please make sure you understand and agree to the website's Terms & Conditions and Privacy Policies you are applying on as they may differ from ours and are not in our control.
We would like to take a second to Welcome You to Job Abstracts, the nation’s largest Pure Job Board. With over 3.1 million job listings from 15,000+ Companies & Organizations, we help job searchers find careers that match their interests. As an anonymous user, you have probably discovered how easy our system is to use. However, you have just scratched the surface of what we can offer.
We encourage you to Register so you can use our most powerful features: searching with multiple terms, setting up multiple locations, establishing favorite companies, and accessing your search history. If you find a job you like, you can apply directly for it, and then, keep notes on it. We will also keep a lookout for jobs that match your search terms and email you when we find something you may like.
You can register for free and the system is free to use. If you like our system so far, click on Register and unlock the power required by serious job searchers.
Any time you conduct a search, the system shows you job matches, ranked by their Relevance Score (RS).
The score is calculated by a proprietary algorithm that uses Intelligent Machine Learning.
The Relevance Score tells you how well the job opportunity matches your search term or terms.
When not logged in, the system is limited to one search term. Scores for single term matches are usually lower.
When you register, log in, and set up multiple terms prioritized by importance, the jobs found for you will receive a much higher Relevance Score.
